Business Details
25 Brattle St, Cambridge, MA
02138, United States
Certified by Verizon • Feb 22, 2026
(617) 301-5384
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/massachusetts/cambridge/cambridge-R00000342233
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cambridge for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.1
352 reviews
5 stars
147
4 stars
28
3 stars
24
2 stars
19
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Management Issues
Several reviews highlighted poor management practices, including dismissive attitudes and lack of support for staff, leading to negative customer experiences.
Billing Problems
Multiple customers reported issues with billing, including unexpected charges and problems with trade-in values, indicating a lack of transparency in pricing.
Store Environment
The store environment received positive remarks for being clean and organized, but long wait times and inadequate seating were noted as areas for improvement.
- EEEric EricssonJan 15, 20265.0First of all, would like to single out and express appreciation over outstanding customer service, professionalism and excellent problem solving skills of the 25 Brattle street Verizon store manager T.J. Secondly, this standard of setcice should be maintained at other corporate locations where our experience was different.
- TKTJ KellyJan 8, 20265.0I had an excellent experience at the Verizon store in Cambridge. TJ, the store manager, went above and beyond to make sure everything was handled smoothly and clearly. He was patient, knowledgeable, and genuinely cared about finding the best solution for my needs rather than rushing me through the process. The entire visit felt organized and stress-free, which is rare when dealing with phone upgrades or account changes. You can tell this store is well-run and that customer experience is a priority. Highly recommend asking for TJ if you stop in.
- DDDeanna DiSalvoDec 29, 20251.0SCAM ALERT!!!! Sold my daughter a new phone, told me if we added a new line to her OLD phone, my bill would not change! Well wrong, my bill was significantly higher the following month. Needless to say I have been dealing with this issue since May with no resolve!!!! Verizon sent me a label to return the old phone and once received, it would come off my bill and all charges would be waved! The phone was received by Verizon on October 30, 2025! Well as of today December 29, 2025, I am still being charged for the phone and number!!! I called in November and was told it would be off with 24 hours. Nope! I called again on December 9, 2025 and was told again it would be off within 25 hours and it’s still on my bill. I do not physically have the phone but am still being charged for it!! I called this store where the transaction was done and I get the run around!!!! Verizon is the worst!!!!! They steal your money!!!
- AMAmanda MartinezDec 22, 20255.0Coming to this location I met Michael who was so helpful and answered every question and concern I had! Customer service is very important to me so it was nice to have someone who truly cared and wanted to help. The place is also nice and organized! Exceeded my expectations!
- NKNabin Kumar K.CDec 17, 20251.0When I joined Verizon, the store manager Chris quoted me a specific monthly bill. Now my bill is almost double. I went to the store, and the manager avoided me and refused to explain. I believe I was misled and I want this escalated to customer relations.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Cambridge?
The Verizon store in Cambridge is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Cambridge?
The Verizon store is located at 25 Brattle St, Harvard Square, Cambridge, MA 02138.
What brands of smartphones does the Cambridge Verizon store offer?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15 and Samsung Galaxy S23.
What products and services are available at the Verizon Cambridge store?
The store offers mobile plans, wireless internet plans, voice plans, Fios internet plans, and products like FIOS, business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment online for the Verizon Cambridge store?
Yes, you can schedule an in-store appointment online through their website or app before visiting the Cambridge store.
What are the options for order delivery or pickup at the Verizon Cambridge store?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your Verizon orders.
Which payment methods are accepted at Verizon in Cambridge?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Are there any popular coffee shops near the Verizon store in Cambridge?
Yes, Crema Cafe and Bluestone Lane are nearby popular cafes where you can enjoy a coffee before or after your visit to Verizon.
What dining options are available around the Verizon Cambridge store?
Nearby dining options include Felipe's Taqueria for Tex-Mex, Bertucci's for Italian, Flat Patties for burgers, and Chipotle Mexican Grill for Mexican cuisine.
Are there any fitness or recreational spots near the Verizon store?
Yes, Central Rock Gym for rock climbing and F45 Training gym are nearby spots for sports and fitness activities around the Verizon Cambridge location.
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