Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Burlington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
143 reviews
5 stars
67
4 stars
8
3 stars
14
2 stars
6
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, rude, or dismissive during their visits.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for incompetence and lack of training.
Sales Practices
Several reviews mentioned aggressive upselling tactics and misleading information regarding plans and fees, leading to customer frustration.
Wait Times
Customers frequently complained about long wait times and inefficient service, often feeling neglected even when the store was not busy.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific staff members who provided excellent service and resolved issues effectively.
- EOEdgar OrtizOct 20, 20253.0It was a very busy place and they couldn’t help me with my phone issues right away
- KVKaren ValleySep 11, 20255.0Marcus was AMAZING!!🤩 So kind and helpful!!!
- MPmona paakzaadAug 14, 20255.0Josh is the best person to deal with when you go to Verizon direct store in Burlington Mall, at Burlington, Massachusets. He is completely professional, considerate, kind, patient and cheerful at all times. I have dealt with Verizon for years & have gone to different direct & indirect representive but never have met an employee with his character. I recommend Josh as the one that Verizon Company should look for to create a great success @ Verizon.
- BKBayhas KanaAug 8, 20255.0helpful staff
- APAlpaca PacaAug 1, 20251.0We were shopping for new phone plan at the mall. We've been with Verizon for 3 years, went in this store to ask for the plan with the new phone, only to be told that 'you wouldn't wanna change the service, it is a lot of work!' Guess what we do next and which mobile service we are on right now?? 🤭🤭🤭
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Burlington, MA?
The Verizon store in Burlington is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Burlington?
It is located at 75 Middlesex Tpke, Suite 1750a, Burlington, MA 01803.
Which brands of smartphones does the Verizon store in Burlington offer?
They offer the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also carry brands like Motorola, Kyocera, and TCL.
Can I order online and pick up my purchase at the Verizon Burlington store?
Yes, you can buy online and pick up your order in store. They offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What products and services are available at the Verizon Burlington store?
They provide mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various wireless and voice plans including Fios internet.
Does the Verizon store in Burlington accept mobile NFC payments?
Yes, they accept mobile NFC payments as well as debit cards and paychecks. They do not require cash only.
How can I schedule an in-store appointment at the Verizon Burlington store?
You can schedule an appointment through the My Verizon app or by visiting their website's store page for Burlington.
What nearby stores can I visit before or after shopping at Verizon Burlington?
Nearby you can visit stores like Primark for clothing, Pottery Barn for home decor, Uniqlo for apparel, and The LEGO Store for toys.
Are there dining options close to the Verizon store in Burlington?
Yes, nearby dining options include Common Craft (American restaurant), Fogo de Chão (Brazilian steakhouse), Shake Shack (fast food), and Legal Sea Foods (seafood restaurant).
Where can I find repair services near the Verizon Burlington store?
iFixandRepair located nearby offers mobile phone and IT/computer repair services. Additionally, Angela's Jewelry and Watch Repair is also close by for specialized needs.