Apple Burlington

3.7
839 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Burlington
75 Middlesex Turnpike, Burlington, MA
01803, United States

Hours

Reviews

3.7
839 reviews
5 stars
432
4 stars
131
3 stars
52
2 stars
39
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from helpful and friendly to rude and unprofessional.

Wait Times

Many customers reported long wait times for service, often exceeding their scheduled appointments.

Store Organization

Several reviews mentioned disorganization within the store, leading to confusion and frustration among customers.

Technical Support

Experiences with technical support varied, with some customers praising the assistance while others reported incompetence and unresolved issues.
  • DB
    davis bonilla
    6 days ago
    2.0
    Slow service, was not able to speak with a representative during my visit.
  • ST
    Steve Tokatlyan
    Dec 17, 2025
    1.0
    It’s just complete waste of time coming to this store, the whole purchase process is ridiculous, sure you buy something, go get checked in, wait by a table and hope someone will be with you in 30 minutes, there are several people ahead of you. This why people don’t go out shopping.
  • MC
    Max C.
    Nov 29, 2025
    5.0
    Always great experience and service here. My favorite location to go. Me and family like it so much, so we pick up our gear here instead of shipping. Courteous and highly professional staff.
  • JC
    James C
    Oct 25, 2025
    1.0
    Rude and uninformed workers here. They do not know store policies and will refuse returns if you’re not of “certain” type. They acted like I am trying to return a counterfeit when I had an unopened box with receipt in hand of an item purchased on the same day. I’ve not had a good experience at Apple store in a long time.
  • PR
    Peterson Remy
    Oct 21, 2025
    1.0
    Worse Apple Store. After my experience at this store, i don’t think I would buy apple products anymore. Sales person are arrogant, rude, entitled.

Frequently Asked Questions About Apple Burlington

What products can I find at Apple Burlington?

Apple Burlington offers a range of Apple products including iPhone, Mac, Apple Watch, iPad and more.

Can I get technical support at Apple Burlington?

Yes, Apple Burlington provides technical support services at the Genius Bar for any Apple device issues.