Brand Certified
Apple Burlington
3.7(845 reviews)
Certified by Apple Burlington • Feb 22, 2026
Business Details
75 Middlesex Turnpike, Burlington, MA
01803, United States
Certified by Apple Burlington • Feb 22, 2026
(781) 653-0970
Certified by Apple Burlington • Feb 22, 2026
https://www.apple.com/retail/burlington
Certified by Apple Burlington • Feb 22, 2026
About
Certified by Apple Burlington • Feb 22, 2026
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by Apple Burlington • Feb 22, 2026
Hours
Certified by Apple Burlington • Feb 22, 2026
Reviews
3.7
845 reviews
5 stars
435
4 stars
132
3 stars
53
2 stars
39
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from excellent and helpful staff to rude and unprofessional behavior.
Wait Times
Many customers reported long wait times for assistance, often exceeding the expected duration, leading to frustration.
Product Issues
Several reviews highlighted dissatisfaction with product repairs and service, including unresolved issues and poor handling of devices.
Staff Competence
There were complaints about staff being inexperienced or providing inaccurate information, contributing to negative customer experiences.
- HWHarish WadhwaFeb 17, 20263.0Geniuses are not so genius, couldn't figure out my wife's phone's issue with excessive memory blocked by the system, even though it's a known issue. Had to buy her a new phone. Phone was not even 2 yrs old!
- DBDaren BalterFeb 5, 20261.0I want to be clear that this review has nothing to do with the Apple Store or the team there. They were very courteous and professional and if this review was on their team, I would provide 5 stars and encourage consumers to continue to shop at this location if they want to work with Apple. This review is about Apple as a company. I’ve been a loyal Apple customer for over 15 years, across multiple devices and services. Recently, my 7-year-old child made several subscription purchases on my account in excess of $500. Apple denied a refund, strictly citing terms and conditions. While I understand that I am responsible for managing my child’s access, and I have since addressed that, I find Apple’s refusal to show any flexibility in this situation unacceptable, especially given the age of the child and my long-standing loyalty as a customer. This experience has seriously damaged my trust in Apple. As a result, I will be pursuing alternative companies and services and significantly reducing, if not completely ending my use of Apple products moving forward. Very disappointing from a company that claims to prioritize the customer experience.
- CTCG TrullJan 30, 20261.0I was at the Apple Store in Burlington yesterday. Upon arrival, I was informed by the greeter that I would need to wait approximately 30 minutes. My name was not taken. During that time, the greeter, who was wearing a hijab and black eyeglasses, did not assist any customers. After the wait, I asked again if someone could help me. She responded “no” in an angry tone. When I reminded her that she had said the wait would be 30 minutes, she told me that if I couldn’t wait, I should leave. Her behavior was very rude and unprofessional. This experience falls far below acceptable customer service standards.
- UTUday ThonangiJan 17, 20265.0Genius Bar has some amazing people. Solving tough problems
- DBdavis bonillaJan 6, 20262.0Slow service, was not able to speak with a representative during my visit.
Frequently Asked Questions About Apple Burlington
What products can I find at Apple Burlington?
Apple Burlington offers a range of Apple products including iPhone, Mac, Apple Watch, iPad and more.
Can I get technical support at Apple Burlington?
Yes, Apple Burlington provides technical support services at the Genius Bar for any Apple device issues.
What are the regular store hours for Apple Burlington?
Apple Burlington is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Apple Burlington open on holidays?
Apple Burlington is closed on November 27, 2025 and December 25, 2025. On other holiday dates, they have special hours, typically 9:00 AM to 9:00 PM or as noted.
Does Apple Burlington offer in-store pickup and delivery services?
Yes, Apple Burlington offers both in-store pickup and delivery services for your convenience.
Is Apple Burlington accessible for customers with disabilities?
Yes, Apple Burlington has a wheelchair accessible entrance to accommodate customers with disabilities.
What payment methods are accepted at Apple Burlington?
Apple Burlington accepts debit card payments as well as mobile NFC payments such as Apple Pay.
What nearby places can I visit after shopping at Apple Burlington?
After shopping at Apple Burlington, you can visit nearby stores like Lids for hats and fashion accessories, The LEGO Store for toys, and Tory Burch for women's clothing and shoes.
Are there any nearby health or beauty stores near Apple Burlington?
Yes, nearby you can find Aveda Store for cosmetics and beauty supplies, The Threading Spa for beauty and hair removal services, and Burlington Optometrics Associates for eye care.
Where can I find nearby clothing and footwear stores around Apple Burlington?
Nearby clothing and footwear stores include Stride Rite (Burlington Mall) for shoes, Abercrombie & Fitch for men's clothing, and Anthropologie for women's clothing and fashion accessories.
Brand Certified Facts from Apple Burlington
Apple Burlington partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website