Apple Burlington

Reviews

• FM

  Frank Mark

  Apr 4, 2026
  5.0
  Stopped by the Apple Store in Burlington and had a great experience. The team quickly helped me remove a broken lens protector—super fast, careful, and hassle-free. Really appreciate the friendly service and efficiency. Nicely done, definitely a 5-star experience!
• MC

  Megan Caterino

  Mar 25, 2026
  5.0
  The employees are always ready and eager to help anyways they can... meanwhile holding down a smile and the knowledge to send you off with a job well done to your satisfactory!
• SA

  Shabnam A

  Mar 7, 2026
  1.0
  I’m very disappointed with the customer service at the Apple Store. I went there planning to buy an iPhone 17 Pro, but the employee was extremely rude and not helpful at all. He didn’t even try to assist us and simply told us to go online and order it. That’s not the kind of service customers expect when they come into the store.
• HW

  Harish Wadhwa

  Feb 17, 2026
  3.0
  Geniuses are not so genius, couldn't figure out my wife's phone's issue with excessive memory blocked by the system, even though it's a known issue. Had to buy her a new phone. Phone was not even 2 yrs old!
• DB

  Daren Balter

  Feb 5, 2026
  1.0
  I want to be clear that this review has nothing to do with the Apple Store or the team there. They were very courteous and professional and if this review was on their team, I would provide 5 stars and encourage consumers to continue to shop at this location if they want to work with Apple. This review is about Apple as a company. I’ve been a loyal Apple customer for over 15 years, across multiple devices and services. Recently, my 7-year-old child made several subscription purchases on my account in excess of $500. Apple denied a refund, strictly citing terms and conditions. While I understand that I am responsible for managing my child’s access, and I have since addressed that, I find Apple’s refusal to show any flexibility in this situation unacceptable, especially given the age of the child and my long-standing loyalty as a customer. This experience has seriously damaged my trust in Apple. As a result, I will be pursuing alternative companies and services and significantly reducing, if not completely ending my use of Apple products moving forward. Very disappointing from a company that claims to prioritize the customer experience.

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