Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Braintree for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
154 reviews
5 stars
73
4 stars
12
3 stars
10
2 stars
4
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Steve and Maurice received high praise for their helpfulness, others were criticized for being rude and unprofessional.
Sales Experience
Many customers reported negative experiences with sales associates, citing issues with communication, pressure tactics, and lack of assistance.
Store Management
Several reviews mentioned poor management practices, including inadequate staffing and failure to address customer concerns effectively.
Technical Support
Customers expressed frustration with the store's inability to troubleshoot technical issues, often leading them to seek help elsewhere.
Overall Satisfaction
Overall satisfaction varies widely, with some customers having excellent experiences while others reported significant dissatisfaction and intent to switch providers.
- MHMichael HankesDec 22, 20255.0I have been coming to this location for over a decade if not more. Steve has been taking care of me since then (676767). If you need anything. Definitely see steve. He is honest, diligent, and speedy as can be. I only deal with Steve when upgrading my lines. 6767
- TBTheBookof BeloveDec 18, 20251.0Incompetent is the only word that comes to mind. No one knows what they are doing in this store
- KCKaleigh CoxDec 9, 20255.0I had an incredible experience at Verizon and it couldn’t have been possible without Steve! I was hesitant to go in at first, but he was so friendly when he greeted me and didn’t make me feel pressured at all. After I got approved for a new phone and plan, which I didn’t think would even be possible, Steve explained each step of the process very thoroughly and transferred everything from my old phone to my new iPhone 17 Pro!!!! He also ensured I had the contact information for anything I might need related to my phone and plan in the future. I couldn’t be more happy and grateful for the service Steve provided and absolutely love my new phone I’ve desperately wanted for so long that he helped make possible!!!
- MFMike FoleyDec 8, 20255.0I called with a question about my Dads Plan and spoke to a gentleman named Maurice. He was super helpful and went out of his way to help me. 10 out of 10
- DNDavid NerrowNov 26, 20251.0I have been trying to process an upgrade for quite some time now. Verizon customer service has been great over the phone, but I need to get to a sales associate in person. Steve —a supposed ‘higher-up’ at this store who surely dresses the part— has now turned me away for THE THIRD TIME with regard to THREE SEPARATE ISSUES!! Steve even neglected to tell me how to properly further address my issue, but instead reverted to lecturing me on what I had done wrong and that he is incapable of helping me. Well Steve, if you can’t help me as the man sitting at the entrance, I’m not sure how your store conducts any business whatsoever. I have been in retail for almost a decade, and I’m not sure what Verizon’s in store customer missions read but I can guarantee this is textbook sub-par at best. Steve, and this Verizon store is potentially causing me a $1200 problem, and I’m left every time with “We can’t help you” rather than probable backup solutions/suggestions or even a simple “Have a nice day.” I’m extremely disappointed and I hope that this representative is spoken to about his behavior. Some of the most unacceptable, disappointing and not-so-reassuring customer service I have ever had.
Frequently Asked Questions About Verizon
What are the Verizon Braintree store's regular operating hours?
The Verizon store in Braintree is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Where is the Verizon store located in Braintree?
The store is located at 250 Granite St, Room 1096a, inside South Shore Plaza, Braintree, MA 02184.
What are some of the latest devices available at Verizon Braintree?
Verizon offers the newest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at their Braintree store.
Does Verizon Braintree offer online ordering and in-store pickup?
Yes, customers can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What mobile plans and services does Verizon Braintree provide?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans at this location.
Can I schedule an in-store appointment at Verizon Braintree?
Yes, you can conveniently schedule your in-store appointment online or via the My Verizon app.
What payment methods are accepted at Verizon Braintree?
Verizon accepts payment by check, debit card, mobile NFC payments, and does not require cash only.
Are there popular dining options near Verizon in South Shore Plaza?
Yes, Nori Sushi is a nearby Japanese restaurant where you can enjoy sushi before or after visiting Verizon.
What shopping options are available near Verizon Braintree for customers combining visits?
Nearby stores such as Garage, Vans, Banana Republic, and J.Crew offer clothing and accessory shopping within South Shore Plaza, perfect for combining errands.
Are there convenient amenities close to Verizon Braintree for customer needs?
Yes, places like the Alltown convenience store and Braintree Eye Associates optometry clinic are close by for added convenience.