Business Details
About
Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
3.8
23 reviews
5 stars
13
4 stars
3
3 stars
1
2 stars
2
1 star
4
- CGCaitlin GaffeyAug 16, 20241.0We have had a terrible experience over the past 11 months with the Geek Squad of Braintree. We purchased a Samsung Frame TV last September that has never worked appropriately - issues with disconnection from WiFi, unable to update Samsung account, unable to download apps etc. We have had MULTIPLE visits from technicians from the Geek Squad at our home to attempt repairs with no avail. (I understand that this may happen at times with difficult issues; and each individual that visited our home was kind.) However, once they finally passed the baton over to the Samsung team directly, the Geek Squad refused to communicate with them about any of the previous repairs that were made on our TV (including multiple part replacements.) Therfore, we had to go through the entire process again with multiple visits from Samsung and multiple replacement parts. Samsung reported that the Geek Squad had never properly documented any repairs that were made on our TV; they were unable to access any of this information. When I personally attempted to call to access the information about my own television, it not only took over 30 minutes to speak directly to a human being, but I was then rudely told that it would cost us $150 to share their diagnostic information with the Samsung team. They would not share the diagnostic information with me personally over the phone or via email, despite my ownership of this property. This is completely unacceptable - a complete waste of money and time. The unprofessional nature of the customer service team at Best Buy/Geek Squad has made for a very frustrating (and long) experience.
- TATrina AlexknovitchOct 26, 20235.0The Geek Squad is unbelievable. Getting this service was the best money I've ever spent. I've used them to tune up my computer and they were good. This time was serious. My computer was hacked. They were compassionate and reassuring about my situation. They went through all of my computer files and found some nefarious files. The whole time frame to get the computer in and then for the work to be done was 7 days. Everything is working fine and no signs of the 'bad actors'. I highly recommend the Geek Squad!!
- QQQCENov 11, 20221.0They keep wasting my time without fixing the problem. Very disappointing. I would highly recommend staying away from bestbuy's protection plan.
- ASAnnie ShieldsMay 3, 20215.0Friendly staff and quick service
Frequently Asked Questions About Geek Squad
What services does Geek Squad at 550 Grossman Dr, Braintree provide?
Geek Squad offers tech repair, setup, and support services including computer, cell phone, appliance, and electronics repair, as well as data recovery.
What are the Geek Squad store hours in Braintree, MA?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I schedule a service with Geek Squad at Best Buy in Braintree?
You can schedule service either in-store at 550 Grossman Dr or online via their Best Buy Geek Squad webpage.
What is the contact number for Geek Squad in Braintree, MA?
You can reach Geek Squad at +1 781-848-1100 for inquiries or to schedule services.
Does the Geek Squad location in Braintree have any special deals?
Yes, Geek Squad features Black Friday Deals which can be viewed on their Best Buy store website.
Where is Geek Squad located in Braintree?
You can find Geek Squad at 550 Grossman Dr, Braintree, MA 02184, USA.
What nearby shopping options are available when visiting Geek Squad in Braintree?
Nearby shopping includes Best Buy electronics and appliance store and Staples Print & Marketing Services for office needs.
Are there other tech or repair services near Geek Squad in Braintree?
Yes, Constructive Systems and another Geek Squad location offering IT and computer repair are nearby for additional tech services.
What recreational or family-friendly places can I visit near Geek Squad in Braintree?
You can visit Hollis Field park for recreation or shop at Babies"R" Us for baby gear and toys near Geek Squad.
How can nearby UPS locations assist me when I visit Geek Squad at Best Buy?
Several UPS Access Point and Shipping Partner locations nearby can help with your courier and delivery needs in conjunction with your tech service visits.