Best Buy

Reviews

• QW

  Quinton Wesley

  5 days ago
  1.0
  I had an unacceptable experience at Best Buy Braintree (Store 530), 550 Grossman Dr. I ordered a Microsoft Surface online for store pickup. When I arrived, I explained I had not yet received the “ready for pickup” email, but asked if the item could be pulled since I was already in store. The associate initially told me no, that I had to leave and wait for the email. Then he looked at my order on my phone and incorrectly insisted it showed I had not paid, which felt accusatory and unnecessary. While we were still talking, I received the email that my order was ready. He scanned the barcode and only then went to retrieve the device. This turned a simple pickup into a pointless back and forth. The trade-in experience was worse. My offer was presented as $65, but I was told in store it was $15, then it was framed as a “maximum” of $50. When asked for the trade-in serial number, my laptop battery was dead and there was no charger available. Instead of problem-solving, the associate’s tone became condescending. Then another associate addressed me as “hey buddy,” which is not appropriate in a professional setting. I asked him what did you say to me, and he said “all I said was hey buddy, that’s all.” So he didn’t even attempt to correct himself. I was also asked to provide personal information from across the store, which is a basic privacy issue. Finally, after all of that, I was told I could not receive my paid Surface because I had selected trade-in during checkout. So because he couldn’t verify my trade-in serial, I couldn’t pick up my paid laptop. That makes no sense because trade-in value is conditional and can be adjusted, including to $0 if needed. I had to suggest “zero it out” myself before the associate processed it and handed me the laptop. I left with the laptop, but I did not even open the box yet because I am strongly considering returning it and buying elsewhere. Store leadership needs to review pickup workflow, trade-in handling, customer privacy practices, and basic professionalism at this location.
• CD

  Casey DeLorenzo

  5 days ago
  1.0
  Placed an order for a keyboard and was told it would be ready within an hour. After 50 minutes, the order was cancelled. The reason was that the keyboard was no longer available, but the website said there were three in stock. Still waiting for this to be refunded as well. I'd argue this was in stock and they didn't want to pull it.
• SP

  Sharon P.H

  Dec 10, 2025
  1.0
  I will NEVER order from Best Buy again. The only 2 thing I ordered got lost in the mail one was with a 3rd party which was wayyy easier than dealing with Beat but online customer service. First time I was told she would open a claim, then 2 days later I find out she never did & then today I spent a literal hour of the same cycle of explaining the situation. Being transferred to sales to being transferred back the original people. Finally I get someone who sounds like they know what they’re doing and they have to re ship the product (sold out now) hopefully it gets here this time. Been nothing but a headache
• LB

  Lillian Belcher

  Dec 9, 2025
  2.0
  Got phone from AT&T lady was very unprofessional didn't know what she was doing waited 4 hours n to top it off she left my personal information on the counter so everyone can see n messed up my phone order gave me more lines than I had n bill still mess up will not ever go back there for that NIGHTMARE it's funny how you can respond to this with a phone number for me to call you and you don't answer or return my call I left my number and NO RESPONSE this app is to make you look good Not bad business and let your rep know my information was mess with and thank you for that will never return to South Braintree store sharing my personal information is not right
• GW

  Gabriel Williams

  Dec 5, 2025
  1.0
  Usually go here because I worked here in the past and because its in my old hometown. Aside from rarely having anything I desire in stock, today I was harassed and followed around the store by a single employee (this is not a normal shopping experience at this location). At first he asked me if I needed anything which I replied "no thank you" and kept shopping. Evenentually I noticed him at every section of the store I went to. Even made eye contact with me a few times. So I confronted him asking "do you need anything from me" to which he replied "oh no, I was just putting something back" - no he was not. Im a 100% disabled veteran with PTSD, because of this situation the employee put me in I did not feel safe, so I had to return the items I was going to purchase and leave the store. I hope this is not a normal shopping experience for customers at this location now. - Best

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