Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Many customers reported poor service, with rude and dismissive staff, long wait times, and a lack of assistance when needed.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among employees, leading to frustration and incorrect recommendations.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are capable staff members.
Store Management
Criticism was directed at management for inadequate training and support for employees, contributing to a negative customer experience.
Busy Environment
The store is often described as overcrowded, leading to long wait times and a chaotic atmosphere.
SE
Saoud Elhafi
Feb 16, 2026
1.0
I’m waiting with my son for the demo, we have talked to three or more. No respond all sweet talk terrible
TM
Thomas Morton
Feb 14, 2026
1.0
Yes, Apple has faced numerous, well-documented criticisms and legal actions regarding unethical practices. Major issues include labor violations and poor conditions in supplier factories, environmental impact, tax avoidance schemes, monopolistic App Store practices, and lawsuits regarding child labor in its cobalt supply chain.
Key areas of criticism include:
Labor and Human Rights: Apple has been criticized for dangerous conditions and low wages at supplier factories in China. A 2019 lawsuit named Apple regarding child labor in Congolese cobalt mines.
Tax Practices: The company has been accused of using tax havens, such as in Ireland and the Netherlands, to avoid taxes.
Environmental & Product Issues: Critics have challenged the accuracy of Apple's environmental reporting, including claims of "carbon neutral" products.
Legal and Privacy Issues: Apple settled a class-action lawsuit for $95 million regarding Siri data privacy. They have also faced intense scrutiny over anticompetitive App Store policies.
Security Cooperation: The company faced scrutiny over its stance on user privacy vs. assisting law enforcement in investigations, such as the Apple vs. FBI case.
Despite these, Apple often highlights its initiatives in safety, security, and supply chain oversight, such as blocking billions in fraudulent App Store transactions.
KA
Kenneth Armstrong
Jan 4, 2026
5.0
Mr. Sam was super helpful, we appreciate all the advice and consulting that was given...highly recommend his service...Thanks
JS
Jonathan Scott
Jan 2, 2026
3.0
What an experience. The guy at the pick up desk was miserable. I went in to grab a replacement rubber end for my Beats earphones and was sent to him. After being sent to him, he put me on the list “We don’t sell that. You have to get it after seeing a technician”. Then I was told to wait with three tables full of tortured souls waiting for their “genius”. It was like the waiting room from Hunger Games.
After about a half hour, they changed the desk coverage and I asked the wait time. The woman there asked my name and said it might be a while because there were three people ahead of me. Just then, the desk gremlin reappeared and informed her that there were six ahead of me. I told them that I could get the part on Temu for a buck and DG repeated “We don’t sell that. You need to see a technician.”
The woman suggested that if I didn’t like what I got from Temu, I could come back and I responded by saying “Oh… I’ll NEVER be back.” DG smirked and the woman looked horrified. She literally had him talk to the hand and took me to a station, where she pulled out a baggy with a similar part, put it on, and told me to try it in my ear. It wasn’t exact… but it worked. At least my ear canal would be safe from deep scars.
Shout out to Helen, who turned what could have been a very negative review into a small win. Helen deserves Desk Gremlin’s job and DG should really find a new gig.
Can’t stress to management how much Helen made a difference. If you walk in to this hell hole, ask for her by name. She was an actual Genius at customer retention and corporate social responsibility. She deserves our loyalty… and a glass of wine for working with DG.
LF
Liz Feitelberg
Jan 2, 2026
1.0
Associate actually asked how to spell TAHOE when referring to the latest OS… 🙄🙄🙄🤦🏼♀️🤦🏼♀️🤦🏼♀️
Frequently Asked Questions About Apple South Shore
What products can I buy at Apple South Shore?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple South Shore.
What are the store hours for Apple South Shore?
Apple South Shore is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Apple South Shore offer technical support?
Yes, technical support is available at the Genius Bar inside Apple South Shore.
How can I contact Apple South Shore by phone or email?
You can call Apple South Shore at +1 781-817-1270 or email southshore@apple.com.
Is Apple South Shore wheelchair accessible?
Yes, Apple South Shore has a wheelchair accessible entrance.
Can I buy products online or use in-store pickup at Apple South Shore?
Yes, Apple South Shore offers in-store shopping and in-store pickup options, and you can also order through the Apple Store app.
Does Apple South Shore accept mobile payments and debit cards?
Yes, they accept payments via mobile NFC and debit cards.
Is there free Wi-Fi available at Apple South Shore?
Yes, Apple South Shore offers free Wi-Fi to customers.
What nearby places can I visit for food around Apple South Shore?
Nearby food options include Auntie Anne's Pretzels South Shore Plaza for snacks, UNO Pizzeria & Grill for pizza and gluten-free options, and Buffalo Wild Wings for wings and sports bar atmosphere.
Are there any nearby shopping options near Apple South Shore?
Yes, you can explore nearby stores like Swarovski and Zales for jewelry, Miniso for home goods, and The LEGO Store for toys.
What fashion and accessory stores are close to Apple South Shore?
Nearby fashion and accessory stores include COACH Outlet, The Accessories, Aya Africa, and lululemon.
Brand Certified Facts from Apple South Shore
Apple South Shore partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: