Apple South Shore

3.6
815 reviews
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Business Details

250 Granite Street, Braintree, MA
02184, United States
(781) 817-1270
https://www.apple.com/retail/southshore
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About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple South Shore
250 Granite Street, Braintree, MA
02184, United States

Hours

Reviews

3.6
815 reviews
5 stars
407
4 stars
121
3 stars
54
2 stars
42
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some employees praised for their helpfulness while others were criticized for being rude or dismissive.

Staff Attitude

Many customers reported a lack of enthusiasm and professionalism among staff, with some describing them as arrogant or uninterested.

Wait Times

Customers frequently mentioned long wait times, both for assistance and for repairs, leading to frustration.

Product Knowledge

Some staff demonstrated excellent product knowledge and were able to assist effectively, while others were noted for being uninformed.

Store Cleanliness

The store was generally described as clean and well-organized, contributing positively to the shopping experience.
  • JB
    Jamari Barros
    Nov 14, 2025
    1.0
    Waited an hour just for the technician to say they couldn’t solve the problem and this is my second visit here for this problem the first time some “technician” said a new phone would be sent to me nothing ever came of that
  • PM
    purple murmaid
    Nov 3, 2025
    1.0
    Appalling Apple Store visit. Staff were flat-out insolent—eye-rolls, derisive smirks, and glib nonanswers. Stonewalled for basic help and treated like a nuisance. Churlish, chaotic, contemptuous; service culture is DOA. Never again.
  • RC
    Ryan Conover
    Oct 27, 2025
    1.0
    I had a disheartening experience with Apple. I came in in hopes to get a lost case replaced which was under warranty, and not only was I sent to two very dismissive employees of accompanying me and replacing the lost item— which was a doable process, they prompted me to buy a whole new $200+ pair which was not in my best interest. I would stay clear and far away from this location at all costs to prevent yourself from wasting delicate time. Such a disappointment, but then again, it’s Braintree Mall.
  • SM
    Shana Mc
    Oct 21, 2025
    3.0
    Way too busy, not enough employees 😒
  • CC
    Carol Connolly
    Oct 13, 2025
    1.0
    C- for this location. We were in there today to get an Apple Pencil for my daughter’s iPad. They sold us a version of the Apple pencil that is not compatible with her device. We literally brought the iPad with us to be sure and was told it would absolutely work. Total waste of time. This is not the first time I’ve had a problem with the Braintree location and will not make the mistake of shopping here again.
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Frequently Asked Questions About Apple South Shore

What products can I buy at Apple South Shore?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple South Shore.

What are the store hours for Apple South Shore?

Apple South Shore is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.