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Brand Certified

Verizon

3.4
(348 reviews)

Business Details

340 Washington St, Boston, MA
02108, United States
(617) 946-0500

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Boston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Verizon
340 Washington St, Boston, MA
02108, United States

Hours

Reviews

3.4
348 reviews
5 stars
154
4 stars
43
3 stars
42
2 stars
22
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff like Ella and Simba, while others report rude and unprofessional behavior from certain associates.

Staff Knowledge

While some customers found staff knowledgeable and helpful, others experienced a lack of information and assistance, leading to frustration.

Store Management

Several reviews indicate issues with store management, including understaffing during peak hours and poor handling of customer complaints.

Overall Experience

Customer experiences vary widely, with some reporting excellent service and others expressing dissatisfaction with long wait times and unhelpful staff.
  • DR
    Dionicio Rivas
    1 day ago
    5.0
    dio the best 👍
  • YH
    Yash Handa
    Feb 8, 2026
    5.0
    Great teamwork by James and Mick they explained me the plans and about great promotion that Verizon has going on. They also advised me about a home check which I think would be very helpful at some point my family is gonna come here and do business with them soon
  • DP
    Daniel Plimpton
    Jan 29, 2026
    5.0
    Okay-- it’s a great store and DEFINITELY work with James!! James helped us solve, and fix, and improve an old family plan including many changes and upgrades.
  • LF
    Lisa Feingold
    Dec 8, 2025
    5.0
    This location has wonderful customer service! The store sales associates are knowledgeable and Dio in particular was very helpful. I bought a new Samsung Flip 7 and the experience was so good, my husband went back to buy one a week later! I also had a small issue with the case come up and Wilki was so helpful in replacing it.
  • CS
    Caroline Shulman
    Oct 23, 2025
    1.0
    The staff at this location take extreme pleasure in inconveniencing the customers who enter their store. Rude, unkind and will laugh in your face for asking questions. Do yourself a favor and visit the Verizon store a few blocks away on Causeway St if you have to go to one.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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