Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
2,878 reviews
5 stars
1,701
4 stars
478
3 stars
182
2 stars
98
1 star
419
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or dismissive.
Wait Times
Long wait times reported for both appointments and walk-in services, leading to frustration among customers.
Staff Knowledge
Some employees demonstrated excellent product knowledge and problem-solving skills, while others were seen as inexperienced or unhelpful.
Store Organization
The store's organization and management received criticism for being chaotic and poorly structured, particularly at the Genius Bar.
Positive Experiences
Several customers highlighted exceptional service from specific staff members, enhancing their overall experience.
- MDMary D.2 days ago1.0I had a terrible experience at the Apple Store. I made an appointment online for a battery replacement, arrived on the 3rd floor, and no one greeted me or offered help. After a long sit and wait on the chair, while other customer get helped, I approached a girl with long hair and braces to let her know I was here for a battery replacement, and she told me to sit at the bar and wait. While I was waiting, she was talking loudly and flirting with male customers, which was extremely unprofessional and honestly very annoying. After 30 minutes with no update, I asked her again when I would be helped. She acted surprised and said I was “next on the waitlist,” even though I had an online appointment. Eventually, another employee helped me, ran tests on my phone, and confirmed they did have the battery in stock — but then told me I had to leave my phone overnight or come back tomorrow. If they already knew the battery couldn’t be replaced the same day, why didn’t anyone tell me upfront? Instead, I waited all that time just to find out they couldn’t do it today anyway.
- VTVeronica TejadaNov 16, 20251.0Waited over 30 minutes for the Genius to be asked if I spoke English if I didn’t I would’ve asked for translator at the entrance. It was such an unpleasant welcome for the tall guy with glasses in the 3rd floor it felt like a racist welcome instead of solution to what I came in for you guys get a lot of tourist in the area but never go for an appearance horrible
- KKKushFOVNov 15, 20251.0Most horrible store for customer service at the Genius Bar the punctuality is not there at all. They never are on time with your apartment and will have you waiting hours. You can show up 30 mins early and they still won’t see you till 20 mins - 1 hour later from your original appointment time. No consideration of you have to do other things or not. Worse Apple Store ever makes you not want an Apple product anymore with all the inconvenience.
- NZNoah ZhangNov 11, 20251.0Arrived on time for my appointment and ended up waiting for an hour to be seen. I had my appointment code scanned when I arrived and was told to go ahead to the waiting zone. After a while when I checked with an associate I was not even checked in so they had to recheck me in. During my wait, nobody even bothered to check on me. People who arrived later had been seen and left and I was still waiting. BETTER CLEAR YOUR SCHEDULE if you have a Genius Bar appointment and don’t plan anything after it or else you’d miss it for sure
- TTTonwong TonwongNov 6, 20255.0Dear Apple Store Team, I just wanted to take a moment to express my sincere gratitude for the outstanding service I received during my recent visit to your store yesterday evening. My wife and I had placed an online order, and upon arrival, we encountered some confusion regarding the military discount eligibility. Your staff took the time to listen patiently, explain the situation clearly, and handle everything with great professionalism and kindness. Even though the process was complicated, they went above and beyond to ensure that our experience was smooth and positive. As a service member, I truly appreciate the respect and courtesy your team showed throughout the process. It was a reminder of how Apple values its customers. Please extend my thanks to Anna and another guys I had no chance to ask his name, he was with Grey hair, eye glasses, tiny hat and Santa Clause-like smile who assisted us yesterday — their professionalism and empathy made a lasting impression. Warm regards, SPC Manphajong
Frequently Asked Questions About Apple Boylston Street
What products and services can I find at Apple Boylston Street?
Apple Boylston Street offers iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer questions and provide setup assistance, and technical support is offered at the Genius Bar.
What are the regular store hours for Apple Boylston Street?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 8:00 PM.
Does Apple Boylston Street have special holiday hours?
Yes, the store is closed on November 27, 2025, and December 25, 2025. It has extended and adjusted hours on November 28, December 24, and December 31, 2025.
Is there technical support available at Apple Boylston Street?
Yes, technical support is available at the Genius Bar within the Apple Boylston Street store.
What payment methods are accepted at Apple Boylston Street?
Apple Boylston Street accepts debit cards and mobile NFC payments.
Does Apple Boylston Street offer accessibility features?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Is there free Wi-Fi available at the Apple Boylston Street location?
Yes, free Wi-Fi is offered to customers inside the store.
Can I pick up my online order in-store at Apple Boylston Street?
Yes, in-store pickup is available at this location.
What nearby bike rental options are available for Apple Boylston Street visitors?
The New Balance Hubway bike rental service is nearby, offering a convenient way to explore the area before or after your visit to Apple Boylston Street.
Are there places to park near Apple Boylston Street?
Yes, there is a nearby garage that can be used for parking when visiting Apple Boylston Street.
What dining options are near Apple Boylston Street for visitors to consider?
Nearby dining includes ÉgaliTea Organic Café for coffee and tea, Ikura for sushi, and La Famiglia Giorgio's for Italian cuisine, perfect for meals before or after your visit.