Verizon

Reviews

• SB

  Sarah Bub

  Feb 17, 2026
  1.0
  We went to this store to trade in a phone, no appointment but they had us check in. They were not very busy at all. We were given a 10 minute estimate. It took close to an hour for someone to start the process, we told him exactly which phone we wanted and that we didn’t want to change our data plan. He rambled on about different packages which I already made clear I had no interest in. He went to go “check the back” for the phone and was gone for 25 minutes. Nobody ever apologized for the wait or said what was taking so long, so we just left because we were sick of waiting for him to reappear. None of the other employees tried to stop us or help us. He called when we were halfway home with a rude attitude asking where we went and if we were coming back. We will not be returning to this location.
• NC

  nicole chiaramonte

  Feb 14, 2026
  1.0
  I went to this store for an upgrade on an existing phone. The salesperson did not listen to what I wanted. Sold me a plan that was not needed and more money. I had to spend two hours on the phone with Verizon to fix what the person did. In the long run, the person on the phone corrected the billing, which would have been $10 extra a month. I felt like I was dealing with a used car salesperson. Poor customer service!
• PO

  Patty O'Hear

  Nov 25, 2025
  1.0
  The guys in the back need their attitudes checked. One don’t greet me with what’s up, then look at me super annoyed while I tell you what I’m there for when you’re literally just looking at a tablet and then tell me to give you some time. With that being said the associate on the floor that overheard should get a raise for taking care of me right away.
• VP

  vinayreddy P

  Nov 1, 2025
  5.0
  Huge thanks to Daniel and Top for their amazing service! After three weeks of struggling to get this done, they stepped in, took ownership, and made it happen. They tried multiple options and completed the transfer smoothly. Really appreciate their effort and kindness!
• EZ

  Emad Zaki

  Oct 17, 2025
  1.0
  I came to Verizon for a better deal. They took my old Samsung phone. I got 3 phones from Verizon as an upgrade that will be paid $50/phone/month for 2 years. It turned out to be 3 years. At the end, I paid $1,800/phone in addition to losing the money from the old phone I turned in for supposedly $800. My bill was around $420 for 4 lines before I reached out to Verizon to find a way to lower the monthly payment. The next month, they charged me $301 but the month after, the bill went up again. The problem, it’s on autopay. To all Verizon customers, make sure you keep looking at your bill if you are on autopay. I reached out to Verizon to reimburse me the difference, but instead, they sent me a text message for a 5 star review. I’ve been with Verizon for 10 years, but today I am all set. T-mobile gained a new customer.

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