Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 168 Great Rd, STE 6 in Bedford, MA 01730
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Bryan, Elisa, and Sal.
Efficiency
Many reviews highlighted the efficiency of service, with staff managing multiple customers and resolving issues quickly.
Professionalism
Employees were frequently described as professional and courteous, contributing to a positive shopping experience.
Knowledgeable Staff
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
Mixed Experiences
While many had positive experiences, some customers reported issues with billing and service promises not being honored.
RH
Robert Hannon
Nov 12, 2025
5.0
Very happy
KM
Katrina Magno
Nov 8, 2025
5.0
Anthony was super nice and helpful!
BK
Bill Keating
Oct 23, 2025
2.0
Very disappointed by recent experience. Brought an elderly family member in to upgrade phone. Was assured monthly bill would not change...only to have it go up by $250+/month. Repeated visits and 6 weeks later, and no response/resolution, just attitude and false assurances they would fix this. Would not recommend.
AN
Anya Neizler
Oct 4, 2025
5.0
We had the best experience with Elmer, he was professional, helpful and very kind!
We will definitely come back
SC
Shawn Cook
Aug 17, 2025
5.0
Ana was very polite and very helpful she got me a new phone and accessories all today for 310.00 dollars