Business Details
168 Great Rd, Bedford, MA
01730, United States
Certified by Verizon • Feb 22, 2026
(781) 275-2355
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/bedford-ma-app
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 168 Great Rd, STE 6 in Bedford, MA 01730
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.8
448 reviews
5 stars
421
4 stars
7
3 stars2
2 stars1
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional service, highlighting individuals like Bryan, Jon, and Elisa for their helpfulness and knowledge.
Professionalism
Many reviews noted the professionalism and patience of the employees, particularly in handling complex issues and providing clear explanations.
Mixed Experiences
While most feedback was positive, some customers reported issues with billing and trade-in processes, indicating a need for improvement in these areas.
Store Atmosphere
The store environment was described as clean and welcoming, contributing to a positive shopping experience.
- CKChristy KeatingFeb 5, 20265.0John was prompt, efficient, and courteous in taking care of my iPhone issue.
- EDEduardoh DesouzaFeb 1, 20265.0Great experience and great staff
- SMScott MooersJan 28, 20265.0Very helpful and timely.
- ESEric ShaughnessyJan 21, 20265.0Service was great,Jose was very kind and helpful, took time to talk with me about some personal issues I'm dealing with,both him and his manager were super on point.
- ARAriella RebbiDec 31, 20255.0The customer service at this store is BEYOND EXCELLENT! I cannot say enough nice things about Jon and his ability to help! His customer service, knowledge, ability to troubleshoot, willingness to listen is beyond description. Also a nice shout out to Jose, who was working as well. As a person who holds on to a phone for 10 years and has absolutely no desire to do upgrades, the best thing I could possibly say is that Jon makes me want to upgrade to a new phone every year! He was simply excellent in his ability to get a brand new phone kickstarted, with all my apps working perfectly. Wonderful customer service - a great way to start the year. I am going to highly recommend this store to my friends!
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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