Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Arlington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 457 Massachusetts Ave.
Location
Hours
Reviews
4.7
376 reviews
5 stars
340
4 stars
11
3 stars3
2 stars
7
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Sean and Zouk providing exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were also reports of poor service and misinformation from some representatives, leading to customer frustration.
Efficiency
Customers appreciated the quick processing of orders and assistance, with several reviews noting fast service and effective problem resolution.
Knowledgeable Staff
Many customers noted the staff's expertise in explaining plans and devices, helping them make informed decisions.
- SXShan XiaoDec 21, 20255.0Amazing customer services. So rare to find a Verizon store that has great customer services. My order online was processed within 10 minutes and was ready for pick up. My phone call was picked up by the store staff right away. The second I walked in, I was acknowledged and greeted by the staff although he was helping another person and being the only staff presented at the store. This is a total different experience given I have been to 3 different Verizon stores around Boston area so far.
- LALidia Scher ArtNov 15, 20255.0Great service: professional, friendly, knowledgeable and patient.
- CAcathy amsterdamNov 2, 20255.0I recently bought a new phone. Zouk, the sales rep was fantastic!! Patient , kind, knowledgeable and extremely helpful!
- SWSajith WimalaratneOct 27, 20251.0Awful sales representative! The claim he’s new but gave us limited information and when we got a bill with lot of hidden costs! I would be careful when you they are giving advice! Make sure you ask all the details and ask them to explain clearly all the charges!
- MGMax Jesse GoldbergSep 28, 20255.0Hands-down the best Verizon store experience I’ve had, thanks to Zouk, who was efficient, knowledgeable, professional, and friendly. I would go out of my way to come back here because of the experience I had with him.
Frequently Asked Questions About Verizon
What products and services does Verizon at 457 Massachusetts Ave offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They provide Verizon network coverage, including 5G service, for both consumers and businesses.
What are the store hours for Verizon in Arlington?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon at 457 Massachusetts Ave offer in-store pickup or curbside pickup services?
Yes, Verizon offers both in-store pickup and curbside pickup services for customer convenience.
What brands are available at the Verizon authorized retailer in Arlington?
They carry brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, Kyocera, JBL, and many others.
Can I schedule appointments or access Verizon services online for this location?
Yes, you can schedule appointments via https://wirelesszone.com/appointments/ and use the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011.
Where is the Verizon store located specifically?
The Verizon store is located at 457 Massachusetts Ave, Arlington, MA 02474, next to Hannaford.
Which nearby businesses can I visit before or after shopping at Verizon?
Nearby places include Sunny Cleaners for laundry services and Mind's Eye Yarns for arts and crafts shopping, making it convenient to combine errands.
Are there nearby dining options close to the Verizon store?
Yes, you can visit Papa Gino's for pizza, The Chilly Cow for ice cream, Bubble Nation for bubble tea and coffee, or Acitron Cocina Mexicana for Mexican cuisine nearby.
What fitness centers are near the Verizon store in Arlington?
Nearby gyms include LivFit Arlington, Fitness First, and Sweat Fixx for a variety of workout options.
Does the Verizon retailer offer services for business accounts and device financing?
Yes, Verizon provides services including business accounts, device financing, new lines, upgrades, bill payments, and Verizon Wireless plans.