Brand Certified
Verizon
4.7(382 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
457 Massachusetts Ave, Arlington, MA
02474, United States
Certified by Verizon • Feb 22, 2026
(781) 652-9606
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/ma/arlington/457-massachusetts-ave
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Arlington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 457 Massachusetts Ave.
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
382 reviews
5 stars
343
4 stars
11
3 stars3
2 stars
7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Sean and Zouk providing exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were notable complaints about poor service from certain representatives, leading to confusion and billing issues.
Efficiency
Customers appreciated the quick processing of orders and assistance, with many reporting fast service and seamless transitions when upgrading or switching phones.
Knowledgeable Staff
Several reviews emphasized the expertise of staff members, particularly in explaining plans and resolving technical issues, contributing to a positive customer experience.
- SXShan XiaoDec 21, 20255.0Amazing customer services. So rare to find a Verizon store that has great customer services. My order online was processed within 10 minutes and was ready for pick up. My phone call was picked up by the store staff right away. The second I walked in, I was acknowledged and greeted by the staff although he was helping another person and being the only staff presented at the store. This is a total different experience given I have been to 3 different Verizon stores around Boston area so far.
- LALidia Scher ArtNov 15, 20255.0Great service: professional, friendly, knowledgeable and patient.
- CAcathy amsterdamNov 2, 20255.0I recently bought a new phone. Zouk, the sales rep was fantastic!! Patient , kind, knowledgeable and extremely helpful!
- SWSajith WimalaratneOct 27, 20251.0Awful sales representative! The claim he’s new but gave us limited information and when we got a bill with lot of hidden costs! I would be careful when you they are giving advice! Make sure you ask all the details and ask them to explain clearly all the charges!
- MGMax Jesse GoldbergSep 28, 20255.0Hands-down the best Verizon store experience I’ve had, thanks to Zouk, who was efficient, knowledgeable, professional, and friendly. I would go out of my way to come back here because of the experience I had with him.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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