Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Acton, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 295 Main St.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.6
149 reviews
5 stars
130
4 stars
4
3 stars0
2 stars
4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly Azha, who received numerous positive mentions for his service.
Knowledgeable Staff
Several reviews highlighted the staff's knowledge about products and services, with specific mentions of employees like Andy, Dee, and Sam.
Mixed Experiences
While many customers had positive interactions, some reported rude or unhelpful service from certain employees, indicating inconsistency in customer experiences.
Efficient Processes
Customers appreciated the quick and efficient service, especially during phone upgrades and setups, making the process smooth.
Product Knowledge Gaps
Some feedback indicated a lack of training among staff regarding specific products, particularly Android devices, leading to frustration for customers seeking assistance.
- ABAddie BeguelinOct 31, 20255.0The goat helped me today, great service highly recommend
- STStephanie TortaOct 11, 20255.0Awesome service! Helped me out understanding all of the different options and set me up with the Galaxy 25 U!
- DCDave ClemmensOct 8, 20251.0Manager rude, unable to provide essential information and services. Avoid if possible.
- CCConnor CrossAug 18, 20255.0Went in to get a new phone and it was a super easy process. Azha set everything up for me and helped me find some good accessories for my new phone.
- MPMichelle PirogAug 18, 20252.0Only one person at this location knows the android system and all the rest of the staff of consideration numbers only know the iPhone. No training on all merchandise is provided to staff nor is there any planning to do so. I'm told to come back on the day the Android person (manager) is on, but won't tell me when that is for so called privacy and safety regulations. On staff member said to me "they don't care about things unless it directly affects them."; hence why no training on different systems are offered. Every teaches on the type of phone they already know because it's their personal choice of phone. Only 1 out of roughly 6 staff knows the android but not the problems that appear to be specific to the newer models S24 on. I wish I never traded in my old phone and I know have regrettably done so at a franchise that doesn't know the phone and refuses to replace the 9 day old brand new phone newest to the shelf. I suggest not to go to this location at all unless you need to buy accessories only.
Frequently Asked Questions About Verizon
What types of products does Verizon in Acton offer?
Verizon in Acton offers smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet services.
What brands are available at Verizon Acton?
The store carries popular brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, Jabra, and more.
What are the store hours for Verizon at 295 Main St, Acton?
Verizon is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Does Verizon Acton offer in-store pickup for online orders?
Yes, Verizon in Acton offers in-store pickup services for your convenience.
What services can I get at Wireless Zone, Verizon Authorized Retailer in Acton?
Services include bill payments, business accounts, new lines, upgrades, device activation and financing, Verizon plans, total mobile protection, and wet phone recovery.
Where is Verizon in Acton located?
Verizon is located at 295 Main St, Acton, MA 01720, USA.
Which nearby places can I visit before or after shopping at Verizon in Acton?
Nearby places include T.C. Lando's American Restaurant, Unique Nails beauty salon, and Starbucks coffee shop for dining and relaxation.
Is there a place near Verizon Acton where I can withdraw cash?
Yes, there are several ATMs nearby including Chase ATM, Santander Bank US ATM, Bank of America ATM, and RockItCoin Bitcoin ATM for your banking needs.
Can I find other electronics or mobile phone stores near Verizon in Acton?
Yes, the Sprint Store at RadioShack is a mobile phone store nearby if you need more options.
What customer service experience can I expect at Verizon Acton?
Wireless Zone offers award-winning customer service with experts providing support on Verizon products and services including wet phone recovery and device protection.