Verizon

4.6
149 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Acton, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 295 Main St.

Details

  • Curbside pickupNot available

Location

Verizon
295 Main St, Acton, MA
01720, United States

Hours

Reviews

4.6
149 reviews
5 stars
130
4 stars
4
3 stars
0
2 stars
4
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff, particularly Azha, who received numerous positive mentions for his service.

Knowledgeable Staff

Several reviews highlighted the staff's knowledge about products and services, with specific mentions of employees like Andy, Dee, and Sam.

Mixed Experiences

While many customers had positive interactions, some reported rude or unhelpful service from certain employees, indicating inconsistency in customer experiences.

Efficient Processes

Customers appreciated the quick and efficient service, especially during phone upgrades and setups, making the process smooth.

Product Knowledge Gaps

Some feedback indicated a lack of training among staff regarding specific products, particularly Android devices, leading to frustration for customers seeking assistance.
  • AB
    Addie Beguelin
    Oct 31, 2025
    5.0
    The goat helped me today, great service highly recommend
  • ST
    Stephanie Torta
    Oct 11, 2025
    5.0
    Awesome service! Helped me out understanding all of the different options and set me up with the Galaxy 25 U!
  • DC
    Dave Clemmens
    Oct 8, 2025
    1.0
    Manager rude, unable to provide essential information and services. Avoid if possible.
  • CC
    Connor Cross
    Aug 18, 2025
    5.0
    Went in to get a new phone and it was a super easy process. Azha set everything up for me and helped me find some good accessories for my new phone.
  • MP
    Michelle Pirog
    Aug 18, 2025
    2.0
    Only one person at this location knows the android system and all the rest of the staff of consideration numbers only know the iPhone. No training on all merchandise is provided to staff nor is there any planning to do so. I'm told to come back on the day the Android person (manager) is on, but won't tell me when that is for so called privacy and safety regulations. On staff member said to me "they don't care about things unless it directly affects them."; hence why no training on different systems are offered. Every teaches on the type of phone they already know because it's their personal choice of phone. Only 1 out of roughly 6 staff knows the android but not the problems that appear to be specific to the newer models S24 on. I wish I never traded in my old phone and I know have regrettably done so at a franchise that doesn't know the phone and refuses to replace the 9 day old brand new phone newest to the shelf. I suggest not to go to this location at all unless you need to buy accessories only.

Frequently Asked Questions About Verizon

What types of products does Verizon in Acton offer?

Verizon in Acton offers smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet services.

What brands are available at Verizon Acton?

The store carries popular brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, Jabra, and more.