Sportland Alfa

Physical gift cards can only be purchached and used only in physical stores.

Sportland offers payment in instalments through Inbank for products priced €100-2000 (discounts do not apply for instalment payments unless stated otherwise). It is currently only possible to apply for instalment payments in store. Read more on instalment payments here: https://sportland.lv/bezprocentu-aizdevums

If a product has been bought in store: Please turn to your nearest Sportland, where you can fill out a defective product return application and file your complaint. The returned item will be inspected and the store will inform you within 15 days of the possible solution to your complaint. If a product has been bought through our store: Faulty products are returned to the central warehouse. Faults must be indicated and described on the return form (if you don’t have a return form, you can write the information on a blank sheet of paper in freeform). You must include your order number, contact details and bank account number. To return a package for free, write to klienditeenindus@sportland.ee and you will be sent a package label and instructions for returning the package..

We don’t offer warranties on our products, but you have the right to file a consumer complaint on products purchased from our store for two years after purchase.

* You have the right to return a product and receive a refund within 14 days after receiving a product. * You can exchange a product purchased online for the same product in a different size in store. You can’t exchange a product for another product. * Unfortunately, exchanging products is not available through our online store.

you can find returing code from the Omniva's email or the SMS what have been sent. With this returning code, you can return the products free of charge from from all Omniva parcel machines and post offices. Add the address card on the returned package. Select "return package" on the parcel machine screen, enter the return code and place the package to the parchel machine box. The courier will add the return address card to the package when package will be picked.

If you don't receive a return code with a parcel notice, you can return the package with the original package code from all Omniva parcel machines and post offices. Add the address card on the returned package. Select "return package" on the parcel machine screen, enter the return code and place the package to the parchel machine box. The courier will add the return address card to the package when package will be picked. In case any problems with returing the package, please contact us e-mail phone nr

To return the package, stick the DPD return label to package which will be returned. Then find the nearest DPD parcel machine and select on the screen "send package" and then "send pre-formed package". Scan the barcode on the package label and select the package size. Put the package in the parcel machine box, close the door and confrim the delivery of the package.

* If you have the receipt, an unworn product that still has the product label/box can be exchanged within 14 days of purchasing at all Sportland stores.

Please send us the package number CP0......... XEE, the exact product you returned and your order number to email

To reserve a products, write to the online customer service or contact a suitable Sportland store. Stores contacts can be found here: stores url

The availability of products available in stores can be checked by sending us a link to the product with the size via the website chat or Facebook messenger. You can also check the availability of products by calling the store directly. Stores contacts can be found here: stores url

"We will send a product from one store to another for you if you are certain about the product’s suitability (including size) and you are certain you want to buy it. A transport fee of €5 (€15 for larger items) will be added to the price. We will not move products between stores if: 1) the product is at a discount larger than 20% 2) the product is available at another Sportland in the same city 3) the product is available in our online shop (WH stock availability) 4) the product is available at a Sportland Outlet "

To have a receip duplication, please fill in all the boxes at URL and atach a free-form application with a digital signature.

If the submitted application is filled in correctly, a repeat receipt will be sent to you within 15 days. Unfortunately, it is not possible to issue a repeat receipt in case of incorrect or incomplete data.