Best Buy

Reviews

• JJ

  Jacqueline

  Apr 2, 2026
  5.0
  I needed a new washer and came for help. Waited a while but got great help. A nice young man named jabari helped me get a whirlpool and I loove it! He knew the answer to every question I had.
• MS

  Marjorie Slay

  Apr 1, 2026
  4.0
  Didn't buy anything. Went with a family member. Very nice store. But they could use more sellers associates to help people.
• DM

  Dionne Murray

  Mar 27, 2026
  3.0
  The employees spend more time talking with each other than helping customers. If you ask a question they either seem annoyed or don't have an answer. Unless you know exactly what you need, good luck with them helping you find it.... Just sayin...
• CG

  Chardell Guiden

  Mar 5, 2026
  1.0
  I’m here as I type and can’t believe the horrible attitude I’m dealing with over damage done during an installation. I’m speaking with Natossia (manager) about a part to my car gear shifter that was replaced with an after market piece (that’s too thick) after being lost during installation. She has an AirPod in one ear, and the store earpiece in the other. She came over with an attitude while on a personal call and literally disregarded me trying to speak and explain what’s clearly written in the description of what the dealership did. I had to ask “are you listening.” She then tells the person on the phone “let me call you back!” What the dealership did was attempt to repair my shifter that was stuck in drive with the aftermarket piece the technician used at BestBuy. I mean, I can’t go home stuck in drive, and I was so lucky for them to fit me in. In the description it says that if it pops back out of place the whole shifter needed to be replaced. I asked her what do I do then when she was finally listening, and she immediately said “oh well we’re not replacing it, and snatched the refund away she was attempting to begin to hand to me, walked off, and made me wait another 20 minutes before she came back and started to say something about corporate, which I had already figured I’d need to do based off how I was treated over this. The job was done a week ago. I called before all of this and was assured through customer service they’d be happy to help and refund me because they had no appointment for today. All that total tech member bs is out the window. I’m still shocked. BTW the technicians in the back are really awesome guys! He let me know the piece was lost and replaced. Wont be back though.
• JJ

  Joseph John

  Feb 28, 2026
  1.0
  Came for the 30th anniversary Pokemon drop today. Was here at 6:30am anticipating a line for 10am opening. At 8am once staff came told me it’s at 12pm so I left and came back at 10:05am for the 12pm drop. All 30plus people waited patiently outside till they let us in. A guy with his kids came 20min before 12pm saying he’s for Pokemon goes inside. Once they let us in at 12pm they basically cut the whole line and where at register buying before 12pm time period. No signs that if you have kids you can basically cut the whole line. Only that the Pokemon drop is at 12pm and that we have to wait outside. This is 2026 it’s not Best Buy first time selling Pokemon cards and are already familiar with customer base which is mostly middle age to older people. Pathetic management from best buy like why do you guys get mad at grown people buying the cards. Pokemon has been out since 1996 don’t forget that. The line got longer after taken the picture! I’ll for sure remember to BRING MY KIDS TO ALL DROP DAYS NEXT TIME SO I CAN CUT EVERYONE!

Frequently Asked Questions About Best Buy