Verizon

3.7
347 reviews
Get DirectionsCallWebsite

Business Details

421 N Carrollton Ave, New Orleans, LA
70119, United States
(504) 218-1397
https://www.verizon.com/stores/details/louisiana/new-orleans/mid-city-1024662
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at New Orleans for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
421 N Carrollton Ave, New Orleans, LA
70119, United States

Hours

Reviews

3.8
252 reviews
5 stars
133
4 stars
39
3 stars
17
2 stars
13
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being praised for their helpfulness while others were criticized for being rude or unprofessional.

Store Experience

Customers noted long wait times and inefficiencies in service, with some expressing frustration over being ignored or receiving inadequate assistance.

Product Knowledge

Some staff demonstrated strong product knowledge and were able to resolve issues effectively, while others were seen as unhelpful or lacking in expertise.

Billing Issues

Several customers reported problems with billing transparency and unexpected charges, leading to dissatisfaction with the service.
  • TD
    Terry DuFrene
    2 days ago
    5.0
    Sarah was the best customer service representative. Helpful and very professional. Verizon is fortunate to have her as an employee.
  • CD
    Cuong Duong
    6 days ago
    1.0
    Horrible phone service for my business. Tried to transport out they make you pay for the equipments Even though I wasn’t agreed from it from start. They had a third party team come into my business and trick you buying into their equipments and services plans. They would not even try to work with you to help you get out plans. Verizon got really lucky that I give them 1 star rating cause I would give them no star
  • LA
    Luis A
    Oct 10, 2025
    1.0
    They don't want to help if you bought anything online on verizon. Unfortunately. Terrible customer service.
  • AR
    Adrienne Repack
    Sep 24, 2025
    4.0
    After purchasing a new phone I was not provided with a printed copy of the new plan/contract. I only realized this was an issue when I returned to the store with a problem and was asked for this paperwork. Thankfully on that second trip I was working with Zoey D. She was great and informative while solving the problem and walking through the new plan charges line by line. I had to return one last time and timed it while she was working.
  • JM
    Jeff Mele
    Jul 31, 2025
    4.0
    Was in a bind. Phone broke and couldn't get it working at all. Props to Adrian, she was on her way out the door and still came and asked if I was OK and if I had been seen.
Read more reviews on Google

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store in New Orleans?

The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What services does the Verizon store in New Orleans provide?

They offer mobile plans, wireless internet plans, voice plans, and business devices like cell phones, hotspots, tablets, and laptops.