Verizon

3.7
345 reviews
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Business Details

421 N Carrollton Ave, New Orleans, LA
70119, United States
(504) 218-1397
https://www.verizon.com/stores/details/louisiana/new-orleans/mid-city-1024662
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About

Cell Phone StoreElectronics Store
Visit our store at New Orleans for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
421 N Carrollton Ave, New Orleans, LA
70119, United States

Hours

Reviews

3.8
250 reviews
5 stars
132
4 stars
39
3 stars
17
2 stars
13
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being rude or unprofessional.

Staff Knowledge

Several customers noted that while some representatives were knowledgeable and helpful, others lacked the necessary skills to assist effectively.

Store Experience

Customers reported long wait times and frustration with the in-store experience, often preferring online services instead.

Sales Pressure

Some reviews indicated that staff seemed more focused on sales than on providing assistance for existing customer issues.

Overall Satisfaction

Overall satisfaction varied widely, with some customers expressing loyalty and positive experiences, while others threatened to leave due to poor service.
  • LA
    Luis A
    Oct 10, 2025
    1.0
    They don't want to help if you bought anything online on verizon. Unfortunately. Terrible customer service.
  • AR
    Adrienne Repack
    Sep 24, 2025
    4.0
    After purchasing a new phone I was not provided with a printed copy of the new plan/contract. I only realized this was an issue when I returned to the store with a problem and was asked for this paperwork. Thankfully on that second trip I was working with Zoey D. She was great and informative while solving the problem and walking through the new plan charges line by line. I had to return one last time and timed it while she was working.
  • JM
    Jeff Mele
    Jul 31, 2025
    4.0
    Was in a bind. Phone broke and couldn't get it working at all. Props to Adrian, she was on her way out the door and still came and asked if I was OK and if I had been seen.
  • JG
    Jamie Goss
    Jul 19, 2025
    5.0
    Zowie was great. She helped me fix my new phone that I had spent 4 hours on the phone with Verizon the previous day trying to resolve. Lifesaver since I was a sponsor on a youth trip with no working phone.
  • ZP
    ZACH PAUL
    Jul 30, 2019
    5.0
    Great addition to Mid City.
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Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store in New Orleans?

The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What services does the Verizon store in New Orleans provide?

They offer mobile plans, wireless internet plans, voice plans, and business devices like cell phones, hotspots, tablets, and laptops.