Best Buy

Reviews

• MP

  Matthew Perkins

  Feb 19, 2026
  1.0
  Bought Bose Ultra Open Earbuds $200+ from Best Buy on Dec 20, 2025. One bud stopped charging after light use Best Buy refused the exchange, citing their 15-day standard policy "60 days only for paid Plus/ Total members". The holiday extension to Jan 15, 2026 didn't help since today is Feb 19 Bose has a 90 day return and a 1 manufacturer's warranty, Best Buy could have easily swapped them and claimed the warranty from Bose, keeping a loyal customer. But instead, they force you into a direct manufacturer contact. Bose is replacing them under their warranty with no problem. Which begs the question, why shop Best Buy? Bose.com offers 90-day returns with free shipping. Amazon gives 30 days. Target 30 to 90. Walmart 30 days. For $200+ gear with occasional early defects, you'd probably have better odds spending it in a casino.
• AT

  Alex T

  Feb 19, 2026
  5.0
  Консультанты стараются помочь, классическое наполнение магазина.
• ED

  Elizabeth Duggan

  Feb 7, 2026
  1.0
  Poorest quality service. They make the mistake, and pass the blame onto the customer. Corporate office completely agreed. Good Geek squad is Michael at the Vets store. Supervisor could have cared less. Corporate open 24/7, great people.
• ET

  emily tyner

  Jan 20, 2026
  5.0
  This Best Buy is a sleeper hit. The prices are better then Amazon for a lot of popular items and the staff actually know what they are talking about.
• RD

  R “Mr. Ferguson” D

  Jan 14, 2026
  5.0
  I went to the Best Buy in Harahan to buy a camera tripod, and Selwin Moore is the reason the trip was worth it. He came over fast, asked what I was using the tripod for, and helped me pick the right one without trying to upsell me. He broke down what actually matters—stability, height, and how it will work with the way I’m filming—so I wasn’t guessing or wasting money. He also took extra time to show me how to check pricing and use Best Buy’s price match guarantee so I could make sure I was getting the best deal. That’s rare, and it says a lot about his character. The only thing he didn’t do was ring me up at checkout—but everything else was handled the right way. If you’re the kind of person who walks into stores and usually gets ignored, ask for Selwin Moore.