Business Details
1701 Louisville Ave, Monroe, LA
71201, United States
Certified by Verizon • Feb 22, 2026
(318) 650-0726
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/monroe-2-la
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1701 Louisville Ave in Monroe, LA 71201
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
501 reviews
5 stars
380
4 stars
52
3 stars
23
2 stars
11
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including long wait times and unhelpful staff.
Store Management
Feedback indicated issues with management, including a lack of support for staff and customers, leading to dissatisfaction.
Product Knowledge
Several reviews highlighted the staff's ability to explain products and services effectively, contributing to positive experiences.
Pricing Concerns
Some customers expressed dissatisfaction with pricing and additional charges, feeling that they were not adequately informed about fees.
- JNJennifer Nichols6 days ago5.0Jacob was very helpful in getting my new phone picked out and info transferred.
- MWMadison WelchFeb 9, 20261.0My experience with this place was terrible. First off I walk in, I couldn’t tell if one lady worked there or was a customer. No one spoke. I was then told they had no internet and couldn’t help me. Went back days later when their internet was restored. They asked my name, and handed me my bag and receipt. No customer service whatsoever. Not once did I feel welcome in that store and the employees were rude. Save yourself some time and go down the road to the nearest location on Forsythe.
- FWFrances WhitlockJan 1, 20265.0They have really good and helpful employees that are very knowledgeable.
- MRMary Lynn RobinsonDec 19, 20254.0My experience with the sales rep at the Louisville Ave store in Monroe, La. was wonderful! He was very helpful, explained the new features on my phone & answered all of my questions. I’m giving this experience four stars due to issues with the District manager. I had an offer from my Verizon on my account. The rep stated that he needed to call his DM to have it approved. When he came back from speaking with her, he told me that she was not going to honor my offer. He then asked to take a picture of the offer on my phone, sent the picture to her and she reluctantly allowed him to honor My Verizon offer. This DM needs to be coached on allowing staff to honor offers that customers have clearly have received without having to go through all of that.
- EJEmma JohnsonDec 17, 20255.0The rep. Was very polite, knowledgeable and willing to answer questions.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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