Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1701 Louisville Ave in Monroe, LA 71201
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
484 reviews
5 stars
367
4 stars
50
3 stars
23
2 stars
11
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jordan, Kassidy, and Destiny going above and beyond.
Staff Attitude
Overall, the staff was described as pleasant and engaging, creating a positive atmosphere for customers.
Service Issues
Some customers reported negative experiences, including being turned away or receiving misleading information about fees and services.
Store Management
The store manager received positive feedback for improvements in staff morale and customer service.
Wait Times
Several reviews mentioned long wait times before receiving assistance, which detracted from the overall experience.
- MCMelissa Cassiere2 days ago5.0L’Davius fixed us up and we are pleased!
- CLCross and Crown LLCNov 14, 20255.0I had an excellent experience working with Jacob Watson while setting up my business account. He was kind, patient, and clearly explained every step of the process. His professionalism and attention to detail made the entire experience smooth and stress free. I highly recommend him to anyone looking for outstanding service.
- KAkathleen aldrichNov 5, 20255.0Greatcsetvice
- DBDaquarius BarberOct 28, 20255.0Great customer service
- SESuzzie EatonSep 8, 20255.0KASSIDY!!! GIRL you saved my life! Kassidy WAS SO SWEET and I was so cranky because I literally left my job early to rush and get my phone back on. The screen was in Chinese but Super Kassidy took one look and fixed my phone instantly! Give her a raise because to get an employee to sit in one spot and be present when someone has an issue is priceless!!!
Frequently Asked Questions About Verizon
What products and brands does Verizon at 1701 Louisville Ave in Monroe, LA offer?
Verizon offers mobile phones, smartphones, tablets, accessories, smartwatches, and prepaid services featuring brands like Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Verizon in Monroe, LA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store in Monroe offer in-store or curbside pickup?
The store offers in-store pickup and curbside pickup services.
What payment methods are accepted at the Verizon store in Monroe?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon location in Monroe wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does Verizon in Monroe require appointments for shopping or services?
No, appointments are not required for shopping or services.
What contact methods are available for Verizon in Monroe?
You can contact the store by phone at +1 318-650-0726 or by email at monroe2.la@russellcellular.com.
How can nearby places like Rick Breen's Rapid Lube & Wash be convenient when visiting Verizon in Monroe?
Rick Breen's Rapid Lube & Wash, an oil change station nearby, is convenient for customers who want to get vehicle maintenance done while shopping or picking up devices at Verizon.
What dining options are close to Verizon in Monroe?
Avocado's Mexican and Tex-Mex restaurant is nearby, making it a great spot to enjoy a meal before or after visiting the Verizon store.
Are there pharmacies close to the Verizon store in Monroe for convenience?
Yes, CVS Pharmacy and Rite Aid are nearby, which can be convenient for customers needing pharmacy or retail services during their visit.