Best Buy

Reviews

• TT

  TRENISE

  2 days ago
  1.0
  The customer service at this location was extremely disappointing. It seemed like management was more focused on personal relationships with associates than helping customers. A manager whose name sounded like “Juwaine,” along with a lighter‑skinned young lady, spent more time flirting with each other than assisting me with my TV purchase. His attitude was rude, dismissive, and unprofessional. I only remembered his name because the young lady kept repeating it while I was trying to ask him a question. Instead of providing service, he was smiling and engaging with her, which is unacceptable behavior in a workplace. I will not be returning to this location again.
• RS

  Ricky Stevens

  Dec 31, 2025
  5.0
  I made my purchase online after much research and careful consideration. I chose pickup at the store in a password protected locker, which was great. It literally took me 45 seconds to get my item and be back on my way. I highly recommend the locker option for pickup
• NA

  Narcisa Anchundia

  Dec 22, 2025
  1.0
  Extremely disappointed. The customer service was rude, unprofessional, and careless. When a business shows attitude instead of respect, it loses customers. I’ll gladly spend my money elsewhere. Workers are just standing around without any intention to sell.
• TR

  Terrell Richardson

  Dec 22, 2025
  1.0
  I went to this Best Buy location to purchase a phone outright, without a contract. After speaking with the only AT&T representative on the floor and explaining that I was buyingnn the phone in full, his interest in helping me noticeably dropped. I stood waiting for about 10 minutes before he asked another employee to check if the phone was even in stock. To his credit, the other young man who didn’t even work in that department was very helpful and tried to assist me. Unfortunately, after standing there for a total of about 30 minutes with no real help, an AT&T senior rep or manager finally acknowledged me and immediately said, “Unlocked phones we don’t deal with that,” and walked away. No explanation, no attempt to help, and not even a basic comparison between the phones I was considering. It was clear that because there was no contract involved, my business didn’t matter. I left and went to the Best Buy in Harahan, where the staff was polite and actually explained my options, including how to do a store pickup at the original location since they only had one unit in stock. When I returned to this store to pick it up, the same young man who originally tried to help me greeted me and asked if anyone ever assisted me which they had not. He was the only positive part of this entire experience. Overall, the customer service at this location was extremely disappointing. If you’re not signing up for a carrier contract, don’t expect much help here.
• ON

  omer noor

  Dec 19, 2025
  2.0
  Best buy for me as a foreigner is no longer best buy. First of they deduct tax from you although u show them your passport and tell them thay u will will us with in few days or hours and in reply they say that this policy of refuning foreigners have been stopped. I bought 1 graphic card costing about 1500usd from this best buy name 5080 msi tri sc. At first they told me u will have refund and then nothing.this card is having almost same price even in my country. Then what is use of best buy. Totally crap for me as a foreigner. It is not what it used to be .

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