Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple Lakeside Shopping Center
3301 Veterans Memorial Blvd, Metairie, LA
70002, United States
Hours
Reviews
3.5
1,218 reviews
5 stars
587
4 stars
161
3 stars
95
2 stars
64
1 star
311
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude or unhelpful staff and long wait times.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many others were criticized for lack of training and inability to answer basic questions.
Appointment Management
Customers frequently expressed frustration with the appointment system, citing long wait times and poor management of scheduled appointments.
Product Availability
Several reviews mentioned issues with product availability, including items being out of stock despite prior confirmation.
- KTK T2 days ago1.0I do not recommend visiting this location. 1st attempt: I scheduled an appointment for service, and the outcome unfortunately worsened the issue with my iPhone. After speaking with a senior advisor, I was informed that a replacement would be necessary due to a software-related problem. 2nd attempt: I returned to the store and waited approximately 15 minutes without being assisted. I then requested to speak with a manager named Aria. Unfortunately, she appeared uninterested in helping and was dismissive in her response. I have visited this Apple Store twice, and my issue remains unresolved. Overall, the experience was disappointing and a poor use of time.
- VTVaughn Trudeau3 days ago2.0Everyone who works here is very nice. I don’t understand an appt reservation system that requires customers to wait 30+ minutes past their appt time. Perhaps management could consider providing fewer time windows so that the appointment windows actually mean something.
- KWKobe WilliamsDec 30, 20255.0Went to pickup an apple watch from an online order. It wasn't much of a hassle. It was pretty busy but the pickup line and process went smooth. It is a nice store inside of Lakeside Mall and it's suitable for the events they hold for customers.
- EJEron JenkinsDec 30, 20252.0Those wait times… sheesh. There has to be a better system.
- JPJulie PfefferDec 21, 20251.0Complete waste of time trying to get service from this store, not to mention quite rude customer service from the person who “helped” me. I made an appointment several days ahead of time for a battery replacement on a specific phone. I showed up for the appointment, and only then was told (1) “your battery is charged to 89 percent and we can only change the battery if it’s below 50 percent,” AND (2) “we don’t have this battery in stock.” As for the first issue, since I made an appointment specifically to replace the battery, why wasn’t that condition mentioned? And as for the second, since I made an appointment specifically to replace the battery on this phone model, why didn’t anyone actually make sure that battery was in stock before giving me that appointment? The store assistant who told me all this seemed completely unbothered by the fact that I had wasted an hour of my time due to Apple’s poorly designed system, did not apologize even once, and did not offer any way to remedy the situation at all. Unreal. Do better, Apple.
Frequently Asked Questions About Apple Lakeside Shopping Center
What products can I find at the Apple Lakeside Shopping Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Lakeside Shopping Center.
Can I get technical support and repairs at this Apple Store?
Yes, the Apple Lakeside Shopping Center offers technical support and repair services at the Genius Bar.
What are the general store hours for the Apple Lakeside Shopping Center?
The store is open Monday to Thursday from 10 AM to 7 PM, Friday and Saturday from 10 AM to 8 PM, and Sunday from 11 AM to 6 PM.
Is the Apple Store accessible for people with disabilities?
Yes, the Apple Lakeside Shopping Center has wheelchair accessible entrances.
Does the Apple Lakeside Shopping Center offer in-store pickup and delivery?
Yes, the store provides both in-store pickup and delivery services.
Can I pay using debit cards or mobile NFC payments at the Apple Store?
Yes, the store accepts debit card payments as well as mobile NFC payments.
Does the Apple Store have free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at the Apple Lakeside Shopping Center.
Are there any nearby clothing stores where I can shop after visiting the Apple Store?
Yes, nearby clothing stores include Zara, Athleta, lululemon, and BCBGeneration at Macy's, perfect for fashion shopping after your visit.
Where can I find nearby places to eat after visiting the Apple Store?
Nearby dining options include Café Du Monde, Cafe Du Monde Coffee Stand, Subway, and Byblos Mediterranean Restaurant.
Are there any nearby stores to buy gifts or jewelry near the Apple Lakeside Shopping Center?
Yes, nearby options include Coleman E Adler & Sons, PANDORA, Lee Michaels Fine Jewelry, and Kendra Scott for gifts and jewelry.