Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Lake Charles, LA location.
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service experiences.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with various inquiries, although some customers felt that certain employees lacked product knowledge.
Wait Times
Customers frequently mentioned long wait times for assistance, with some expressing frustration over the lack of timely service.
Store Management
There were complaints about store management and organization, with some customers noting disorganization and unprofessional behavior from certain staff members.
Product Availability
Some customers expressed dissatisfaction with the availability of products in-store, indicating that many items were out of stock.
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Sandra Smith
5 days ago
5.0
The rep did an outstanding job! She had to update two phones and it took a while. She was very helpful and patient, and we really appreciated her service!!
JG
Jasmine Goins
Feb 19, 2026
5.0
The guy Tyreek or Ty might be spelling it wrong but at the store he was very informative and very helpful . He explained what we was getting ,very clear and concise .
JR
John Rhoden
Feb 9, 2026
5.0
Meghan was top notch and so helpful to me in getting my new IPhone and switching over from an android. She was patient but yet efficient. Technically she was very knowledgeable.
CS
Chance Shoemake
Jan 31, 2026
5.0
Billy was amazing in assisting with not one but 2 transactions and major account overhaul. He took the time to walk us through the entire process, and wasn’t pushy at all. He did exactly what his title is “sales consultant”. He consulted us on different options and routes to take in order to save money long term, with the best outcomes, and ultimately led to the proper decisions we made. Set up our new phones and accounts and had wonderful conversation while going through the processes. Left with new phones, with better protections and safeguards, money saved, and without any questions left unanswered. Would definitely recommend Billy, for any of your Verizon needs!
LB
Linda Bates
Jan 27, 2026
5.0
The customer service I recieved during the purchase of the IPhone 17 ProMax was excellent! Ty answered my questions and provided kind reassurance to me. I am a long time Verizon customer because I can rely on the professionalism and courtesy of Verizon staff and Ty was an example of the service I rely on. I am very satisfied with my purchase and I know that I can depend on the Prien Lake Verizon store to continue to service my needs in the future.