Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,070 reviews
5 stars
1,040
4 stars
503
3 stars
264
2 stars
92
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff helpful and knowledgeable, while others reported long wait times and unresponsive employees.
Product Availability
Frequent complaints about limited stock and inventory issues, with customers often unable to find desired items.
Pricing Concerns
Customers noted that prices are often perceived as high, leading to frustration over value for money.
Store Experience
Some customers appreciated the cleanliness and organization of the store, while others felt it lacked the variety and selection expected.
- NBNate BrownDec 30, 20255.0Very knowledgeable staff but this store has to struggling by how over priced everything is. It’s insane.
- DADavid AckelDec 27, 20255.0Had a great experience working with Aiden J exchanging an air fryer for a food processor as a Christmas gift for my mother. Knowing nothing about kitchen equipment, he was a big help navigating the website, reviews, features, and ordering the new product! Thanks Aiden👍
- MDMurfie's law DefinedDec 24, 20255.0They had exactly what I needed and the staph was super helpful
- VCVeronica CarterDec 23, 20255.0Had to get my daughter phone fixed by the Geek Squad they fixed it for a reasonable with my apple protection they sent her a new phone
- KKKevoDec 11, 20251.0I ordered a Philips Hue bulb for pickup, which was advertised as being ready within one hour. I waited until 4:40 PM and called for an update. I was explicitly told it would be ready in '5 minutes.' When I hadn't received a notification by 9 PM, I called again, only to be told it wouldn't be ready until next week. Then, magically, it was ready the very next morning. It is incredibly frustrating to be lied to multiple times. It seems clear that the phone support has no actual connection to the store. Best Buy needs to stop outsourcing their support to underpaid teams who clearly aren't given the right tools or information, and start hiring local staff who actually know what is going on in the store. Being bounced around with false promises is a terrible customer experience.
Frequently Asked Questions About Best Buy
Where is Best Buy located in Lake Charles?
Best Buy is located at 715 W Prien Lake Rd, Lake Charles, LA 70601, USA.
What are the store hours for Best Buy in Lake Charles?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lake Charles offer curbside pickup service?
No, Best Buy at this location does not currently offer curbside pickup but does provide in-store pickup.
What types of products can I find at Best Buy in Lake Charles?
You can shop for TVs, computers, appliances, cameras, and more at this Best Buy location.
Is the Best Buy store in Lake Charles wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
Can I get repair services for my electronics at Best Buy in Lake Charles?
Yes, Best Buy offers service repairs including Geek Squad support at this location.
Are there any dining options near Best Buy at 715 W Prien Lake Rd?
Yes, nearby dining options include Wendy's, McAlister's Deli, Auntie Anne's, and Denny's, which are great for a meal before or after your shopping trip.
What fitness or wellness services are near the Best Buy Lake Charles store?
Leah - The Confidence Coach offers gym and fitness training nearby, and Le Nails provides beauty and nail salon services close to the store.
Are there any automotive services near Best Buy in Lake Charles?
Yes, nearby automotive services include BILLY NAVARRE CHEVROLET, Sears Auto Center, Service Tire Pros of Prien Lake, and Prien Lake Firestone, useful if you need car care during your visit.
Does Best Buy accept multiple payment methods including debit cards and checks?
Yes, Best Buy accepts debit cards and checks, and does not require cash only.