Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,153 reviews
5 stars
1,769
4 stars
670
3 stars
311
2 stars
124
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported poor service, long wait times, and unhelpful interactions.
Product Issues
Several customers experienced issues with defective products, including electronics that did not work as promised and difficulties with returns and exchanges.
Staffing Concerns
Customers noted that while there were many employees present, they often seemed unengaged or unhelpful, leading to frustration among shoppers.
Store Experience
The store environment received positive remarks for cleanliness and organization, but there were complaints about stock availability and the efficiency of the checkout process.
- CWCeleste Williams4 days ago5.0I had a return, there was a little bit of a line, but not too bad, the employee was super nice and made the process quick and painless.
- BGBethany GoinsJan 1, 20262.0Very nice workers. However the cashier rang up my order and told me “he went ahead and added the warranty with them to the total” i asked “how much it was” $150. Extra dollars,..ummm no absolutely not, so i had to ask him to take it off bc i didn’t ask for that, which then made the whole interaction become awkward and my anxiety was right there roof. Please train your cashiers to not “add“ anything to someone’s total without total 100% confirmation from the customer. I actually did my reserve weeks before purchasing my computer,i knew exactly what i wanted and what i was getting im satisfied with my hp warranty i didn’t need their warranty as well, had he asked me, he would have known that. Anyways,i love my computer !
- RJRobert Graham, Jr.Dec 28, 20255.0We purchased a TV here before the holidays. Good service, a very nice employee assisted us without any pressure and answered all of our questions appropriately, comparing TV's.
- DKDon KDec 21, 20251.0It’s the Saturday before Christmas. Tons of employees roaming the floor chilling and only 2 registers open checking people out. The other registers are empty with the lights off.
- CLChynna LeBlancDec 18, 20251.0Bought a rog ally, it never worked like they promised. All your games get deleted constantly. This device is a fail. Never worked. And they won't take it back. Bruh. I hate yall corporation now. Like yall sell lemons to ppl. Get them back, and then sell them as open box, the device was already broken, that's why u got it back the first time. Lawyer up if you spend money here, you gonna need it
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Lafayette?
You can shop TVs, computers, appliances, and more, with expert advice and Geek Squad support available.
What are the store hours for Best Buy at 5635 Johnston St?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Lafayette offer same-day pickup or curbside pickup?
Best Buy Lafayette offers same-day pickup, but currently does not offer curbside pickup.
Is the Best Buy store in Lafayette wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get electronics repaired at Best Buy Lafayette?
Yes, the store offers service repair including Geek Squad support.
What payment methods are accepted at Best Buy Lafayette?
Best Buy Lafayette accepts debit cards and checks; cash is not required only.
Are there any nearby car rental services if I visit Best Buy Lafayette?
Yes, Hertz Car Rental and Penske Truck Rental are nearby, convenient for customers needing vehicle rentals during their visit.
What dining options are available near Best Buy Lafayette for a meal before or after shopping?
Nearby restaurants include Noodles & Dumplings Lafayette for Asian cuisine, Sarricas Little Italy for Italian, and Lone Star Steakhouse for steak lovers.
Is there a place nearby Best Buy Lafayette to ship packages?
Yes, there is a UPS Access Point location close by for convenient package shipping and courier services.
Can I recycle electronics at Best Buy in Lafayette?
Yes, Best Buy Lafayette offers electronics recycling services.