Best Buy

Reviews

• AG

  Angie Gilbert

  1 day ago
  1.0
  I recently purchased an Insignia dryer with Best Buy , upon delivery after my old dryer was removed the driver shared with me while being set up that the dryer was damaged and it was very noticeable , there was a big dent in the front of the dryer , he called in to let them know and I spoke with someone with Best Buy that told me to call in the next day and they will schedule to swap out the dryer but in the mean time I had to use the one that was delivered . Throughout this time I noticed that one load of clothes had to be dried 3 to 4 times to get the clothes dry which i reported when the dryer was swapped out and even wrote it on the paperwork they had me sign . The new insignia dryer was the same so I called and discussed this with Best Buy and requested to swap out for a different brand . I was told that the other dryers I inquired about was a $100 increase in difference . I asked that since this is the second dryer that did not work could they waive the fee on the new dryer , I was told no and I was told if I no longer wanted the dryer that I would have to pay them a pick up fee to pick up their merchandise . I told them to come and get their dryer . I was then told they would waive their pick up fee . So if I could give 0 stars I would, however the drivers were kind and knowledgeable .
• LP

  Landis P

  4 days ago
  2.0
  I recently visited a Best Buy location to purchase Apple TV devices and selected eight units. At checkout, the associate informed me that he believed there was a limit of three devices per day but was unsure, so he consulted his manager. The manager initially indicated he did not see an issue with the purchase but chose to confirm with a higher authority. After doing so, they advised that I was limited to purchasing three devices. I explained that I had just purchased more than three units at another Best Buy location in Arkansas, where the limit was enforced as three per transaction rather than per day. The associate reiterated that the policy was “three per day.” To clarify, I proceeded to place a curbside order for an additional three devices, which was fulfilled without issue. This experience prompted me to contact corporate support, where I was informed that the actual policy is a limit of three units per transaction—not per day. This inconsistency in policy communication created confusion and an unnecessary inconvenience. It’s important that store teams are fully informed on company policies to ensure a smooth and professional customer experience.
• CC

  Claudia

  Apr 16, 2026
  4.0
  💳 Payments: Cards, financing options available 🧭 What the store looks like Large warehouse-style electronics store Wide aisles with products organized by sections Demo areas where you can try TVs, laptops, headphones, etc. Staff in blue shirts available to help you 🛒 What you can buy 📺 Electronics TVs (4K, Smart TVs, OLED) Speakers, soundbars, home theater systems 💻 Computers & tablets Laptops and desktop computers Tablets (iPad, Samsung, etc.) Accessories (keyboards, mouse, monitors) 📱 Phones & gadgets Smartphones (iPhone, Samsung, etc.) Smartwatches and wearables Chargers, cases, headphones 🎮 Gaming Consoles (PlayStation, Xbox, Nintendo) Video games Controllers and accessories 🏠 Appliances Refrigerators Washers and dryers Microwaves, coffee makers, small appliances 🏡 Smart home & tech Security cameras Smart doorbells Wi-Fi routers Alexa / Google smart devices 📷 Other tech Cameras and drones Car electronics (audio systems, GPS) Fitness and health devices 🔧 Services Geek Squad (tech support & repairs) Device setup (phones, computers) Appliance installation Delivery and recycling of old electronics 💡 Tips Look for sales and discounts (especially weekends or holidays) Check “open-box” items (cheaper, lightly used) You can order online and pick up in-store
• EF

  emma frem!n

  Apr 15, 2026
  5.0
  i went in today around 6 ish, and they were so helpful!!! like even when i first walked in, a gentleman immediately asked what i needed!! he directed me to another department (the camera one) and another young gentleman helped me find what i needed!! they were great! thank yall for yall help! :)
• AR

  Annette Roper

  Apr 7, 2026
  1.0
  Worse customer service ever. Do not buy geek quad membership. I got a printer and computer last week. Hit the geek membership. AI answer service sucks. I need a real person that speaks English correctly to contact me on installation. I know it’s something simple. I just need someone to explain this hp smart tank printer set up. I need help on the wireless mouse and printer. This gray clip. Where does it go. On the HP 27 all in one desktop 27 go. I spent $1300 and can get someone on the phone.

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