Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and stock levels, with many expressing frustration over items being out of stock or not found.
Store Experience
The overall store experience varies, with some customers enjoying a clean and organized environment, while others report long wait times and difficulty finding assistance.
Pricing
Customers have mixed feelings about pricing, with some noting high prices while others appreciate the deals available.
Staff Knowledge
While some staff members are noted for their knowledge and helpfulness, others are described as unhelpful or lacking product knowledge.
AA
Alex
Nov 14, 2025
2.0
I found the printer ink I was looking for. Their computer monitors are so overpriced. BUT the only reason I'm leaving a two star is because immediately after walking into the store, all I could smell was feces... like awful, flooded bathroom, horrendous feces. It got a bit better as I made my way through the store but idk... Its pretty messed up to ask your employees to show up to a store that smells that bad. I don't know if the bathroom actually flooded or what, but 0/10 that was bad. Very sorry to the staff who has to work in that environment. Great customer service though, despite the stench.
ZA
Zaid Alanazi
Nov 8, 2025
5.0
Great experience at Best Buy! Got a power bank, adaptor, and headphones — all excellent quality. Friendly, helpful staff and great service. Highly recommend
LS
Logan T. Smith
Nov 7, 2025
5.0
After many years, this Best Buy has remained the best of the best for the New Orleans region. Cultivating very helpful employees and going above and beyond to build relationships. Special shoutout to Donna and Rudy for being great.
DW
Daniel Wickham
Nov 1, 2025
1.0
Never buy from Best Buy!!!!
Find any other store !!!
They sell defective items now and refuse to exchange!!!!
KK
Keith
Oct 31, 2025
2.0
Needed help on finding the correct product and there wasn’t a soul around to help. Waited forever for someone that never came.