Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude or unprofessional behavior.
Stock Availability
Many customers expressed frustration with the lack of stock and availability of products, often leaving without finding what they needed.
Store Cleanliness
Several reviews mentioned unpleasant odors in the store, particularly related to bathroom cleanliness, which negatively impacted the shopping experience.
Wait Times
Customers frequently complained about long wait times for assistance and checkout, indicating a need for better staffing and efficiency.
SB
Scotty Bergeron
Jan 13, 2026
5.0
Everything you'd expect from a great BestBuy!
Friendly service.
PT
Pretty Trucker
Jan 7, 2026
5.0
Had an issue with my AirPods so I came to Best Buy and the guy at customer service was very helpful in helping me find if I had AppleCare plus or not. Of course he didn’t fix the AirPods himself, but he made figuring out which next steps to take very easy. I had to get his name before I left. So shout out to you Rudy!
JW
Jenna Winston
Jan 5, 2026
1.0
I am so frustrated. I scheduled an appointment to have new appliances delivered weeks ago. The window they gave me was 7am-7pm, so I sat at home all day waiting and they never showed. Every customer support avenue leads to a robot or a foreign call center who can’t provide any information. So I just have no idea what happened to my thousands of dollars worth of appliances. This is insane!
MT
Mark Treadaway
Jan 4, 2026
1.0
Never have what I need in stock.
HS
Himu Shastri
Dec 3, 2025
1.0
This is the worst store to shop. I am here to buy an iPad and waiting for 15 minutes after asking for someone to help me.