Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Hammond for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
342 reviews
5 stars
190
4 stars
52
3 stars
25
2 stars
17
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude or unprofessional.
Long Wait Times
Many customers reported long wait times and inefficient service, leading to frustration and dissatisfaction.
Sales Practices
Several reviews mentioned aggressive upselling tactics and issues with billing transparency, causing distrust among customers.
Store Operations
Customers expressed frustration with inconsistent store hours and lack of staff availability, impacting their ability to receive service.
Positive Experiences
Despite negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service.
- TGTerah GibsonSep 1, 20251.0Beyond frustrated. He attempted to sell a iPhone 16 plus to my 85 year old grandmother and disabled uncle who know nothing about iPhones. When I discovered what was done while I wasn’t present I immediately asked him to return the devices (same day same hour) and cancel whatever was done. I was even willing to pay the restock fee back to them. He ONLY returned the devices but never canceled the agreements, never cancelled the additional line on the account that was added, didn't reactivate my uncles previous phone (never said anything until we realize he couldn’t make a call a day later)….and we were still being charged for the additional line. Didn’t know any of this until today where I was on the phone with customer service, activation, and technical support for 2 HOURS trying to correct this mess. And the upsetting part of it all is I know the representative who assisted my family. Derek, you really should be ashamed of yourself!!
- JBJulia BankstonAug 25, 20255.0Brett was so incredibly kind and helpful for me and my fiancé today getting set up with our first phone plan. Even if you don’t need anything, come meet Brett. 6 stars if i could
- MSMolly SchmidtAug 20, 20251.0I had a very disappointing experience at this location. The customer service was horrible, and I felt they were trying to take advantage of me, possibly due to my age. On my initial visit, I placed an online order for in-store pickup for wifi to expedite the process, given the long wait times. However, an assistant manager canceled my order without my consent, which was highly unprofessional. Despite the efforts of one helpful employee, Jordan, I left after two and a half hours without resolving my issue. Returning today, the service did not improve. The representative immediately selected the most expensive plan without consulting my preferences, necessitating a cancellation and reorder, further wasting my time. Overall, I found the attitude of two out of three staff members to be unacceptable. I hope management addresses these issues to improve the customer experience.
- JSJoan StineAug 16, 20251.0Told me how much the bill would be before ordering never could get that price so I cancelled now they want more than what my bill was supposed to be
- BLBeverly “LadyB”Jun 7, 20254.0Helpful, this place always has a line to wait in.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Hammond, LA?
Verizon in Hammond is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which mobile brands does the Hammond Verizon store carry?
The Hammond Verizon store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.
Can I schedule an appointment to visit the Verizon store in Hammond?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience.
What services are offered by Verizon in Hammond?
Verizon offers mobile plans, wireless internet plans, and voice plans, along with products like business cell phones, tablets, and laptops.
Does Verizon Hammond provide in-store pickup and delivery options?
Yes, Verizon Hammond offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods does the Verizon store in Hammond accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Where is the Verizon store located in Hammond?
The store is located at 1973 Hammond Square Dr, Hammond, LA 70403.
Are there any dining options near the Verizon store in Hammond?
Yes, nearby dining options include Olive Garden, Taco Bell, Chick-fil-A, Chipotle Mexican Grill, Crumbl Cookies, and Five Guys, perfect for a meal before or after your visit.
What nearby gas stations can help customers refuel when visiting the Verizon store?
Nearby gas stations include Shell, RaceTrac, and Circle K, offering convenience for customers who need to refuel while in the area.
Are there nearby services that complement a visit to Verizon in Hammond?
Yes, nearby services include CPR Cell Phone Repair for device repairs, U-Haul Moving & Storage for moving needs, and Sport Clips Haircuts for grooming.