Geek Squad

Reviews

• RO

  Reviewer ofServices

  Jan 23, 2026
  1.0
  Please do not let your parents go here alone.
• JP

  Joel Patin

  Jan 23, 2026
  1.0
  I live in Oklahoma, in the Tuskahoma area, and this computer is for my 84-year-old grandmother. During a holiday visit and extended work stay, I initially brought her PC to Geek Squad on December 19, 2025 for service. When I was able to return on January 23, I was informed that the workmanship warranty had expired and that I would need to repurchase the service. This did not seem appropriate, considering the issue had not been resolved properly the first time. When I returned to pick up the PC, I specifically asked that it be powered on so I could verify that a fresh operating system had been installed, as discussed. Unfortunately, the computer does not have a completed operating system installation or system restore. As it stands, we are in a worse position than when we first brought it in. I was also told that Best Buy’s service line is not connected to Geek Squad, and that because Best Buy refunded my purchase amount during the second visit, this automatically triggered a “stop work” decision. This was never clearly explained beforehand. At this point, I simply want resolution. If the store cannot ship the PC, I am requesting that a carrier be arranged to pick it up from the store. I currently have four open case numbers and have not received a single call or email with a proposed resolution. This situation has been exhausting and disappointing, especially given that this computer is for my elderly grandmother. I am not even asking for accountability, just a clear path forward.
• JJ

  Judy

  Sep 2, 2025
  5.0
  If I could give 10 stars I would. Jordan G of the Covington, La Greek squad was awesome. Great Customer Service and he solved my husband’s IPhone 16 problem in a few seconds. We are super happy with his service!
• CT

  C.Gayle Taylor

  Jan 18, 2023
  5.0
  The banana pudding is to die for! Lots of other great food and lots of grocery items for Cajuns. It's a must to visit.