Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Baton Rouge for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
328 reviews
5 stars
160
4 stars
37
3 stars
38
2 stars
14
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness and unhelpfulness from staff.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, others noted a lack of overall competence among employees.
Long Wait Times
Numerous reviews mentioned extended wait times, both for service and for appointments, leading to frustration.
Billing Issues
Several customers expressed dissatisfaction with unexpected charges and billing discrepancies, leading to feelings of mistrust.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers having positive interactions while others had negative ones.
- JBJody Boudreaux3 days ago5.0Very nice staff. Helped me get a new phone and set it up to where my old phone got a free line on my account that we were able to give a friend
- ACAlicia Fajardo ChaconNov 14, 20251.0Horrible experience
- MHMoe HOct 1, 20251.0This store got the worst customer service ever . I’m with Verizon right now and because of this store worst customer service I’m switching to AT&T . And there’s a lot things to add but I’m gonna don’t go with Verizon for two reasons 1. Worst customer service ever 2.they add at least 100$ to your bill without you knowing what is it for my bill increased 200$ and I don’t know why it’s like fraud . Trust me it’s not worth the headache and worst thing from them I promise any company better than them .
- TITori IrbySep 9, 20255.0Went to the Verizon store this morning with an issue with a trade-in on my account, Evan was extremely helpful and went out of his way to resolve an issue another store created. I appreciate his help more than I can express. It's uncommon to get this level of customer service and I truly appreciate his help.
- JBJet BlackJul 9, 20255.0The customer service solved all my problems and noticed I had a month of free internet.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Baton Rouge on weekdays?
The Verizon store in Baton Rouge is open from 9:00 AM to 7:00 PM Monday through Friday.
Can I schedule an in-store appointment at the Verizon Baton Rouge location?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What brands of smartphones does the Verizon Baton Rouge store offer?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What shipping and pickup options are available at Verizon Baton Rouge?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store in Baton Rouge provide business mobile devices?
Yes, they offer business cell phones, mobile hotspots, tablets, and laptops to suit your business needs.
What payment methods does Verizon Baton Rouge accept?
They accept checks, debit cards, and mobile NFC payments; cash-only payments are not required.
Is there free Wi-Fi available at the Verizon Baton Rouge store?
Yes, free Wi-Fi is available for customers at the Verizon store.
What nearby places can I visit before or after shopping at Verizon Baton Rouge?
You can visit nearby restaurants like Wingstop, Chick-fil-A, and Olive Garden for a meal, or relax at Planet Fitness gym close to the store.
Are there convenient transportation or service options near Verizon Baton Rouge?
Yes, services like FedEx Office Print & Ship Center and the USPS post office are nearby for easy shipping or postal needs during your visit.
Where can I find gas stations close to the Verizon store in Baton Rouge?
Nearby gas stations include Chevron Station Baton Rouge, Siegen Super Stop, and RaceTrac, convenient for refueling before or after your visit.