Feedback indicates a significant inconsistency in customer service quality, with many customers reporting unhelpful or rude staff, while others praised friendly and knowledgeable employees.
Product Availability
Customers expressed frustration over limited stock and availability of popular items, leading to disappointment during product launches.
Return Process
Numerous reviews highlighted issues with the return process, including strict policies and poor handling of defective products.
Store Experience
While some customers enjoyed a clean and well-organized store, others reported long wait times for assistance and a lack of staff presence.
Online Ordering Issues
Many customers faced challenges with online orders, including delays in processing and difficulties with in-store pickup.
LS
lionel stepter
Nov 11, 2025
5.0
We had an issue with a television that we were preparing to load into our truck , but as we were getting ready to load it the wind which was very high blew it off the cart. Not realizing it might be damaged we still took it home anyway, but it was, so we took it back to the store, expecting to have an issue with returning it. We were approached by David the SM and explained what happened, he simply told us he could exchange it for another one. That type of service is what will keep us going back to Best Buy for our next electronic purchase.
KK
Kristen
Nov 1, 2025
2.0
Maybe I'm wrong but I was under the impression that the reason specialty stores charge so much more was because they've trained the employees so they're specialized in knowing their store and everything in it and about it, or else for us customers it's just an expensive Walmart and no offense to the employees cuz they were very kind awesome people but Best buy apparently don't care to do anything extra than a store like Walmart except extra on the prices, little disappointing Best buy and this is not one bit about the awesome employees! This is straight to you Best buy! I had to find what I was looking for myself and was told the other one would do what I needed and got home and it absolutely is the opposite of what I need shame on you Best buy! And it's every time I've been your employees are clueless but so kind and sweet but clueless and that's your fault as a company Best buy
OT
one two
Oct 30, 2025
5.0
Everyone was very nice and informative
RG
Ryan Guidry
Oct 29, 2025
5.0
Easy returns
JM
Joey Martin
Oct 28, 2025
2.0
Hard to get help. Especially the apple products and gaming gear that is all locked up. Took forever to find someone.
Best Buy is located at 1977 Millerville Rd, Baton Rouge, LA 70816, US.
What are the operating hours of Best Buy Millerville Road location?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup service?
Best Buy offers same day in-store pickup but does not currently offer curbside pickup.
What types of products can I buy at Best Buy on Millerville Road?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy location.
Is Geek Squad support available at the Best Buy Millerville location?
Yes, Geek Squad support and service repair are available at this Best Buy location.
Does the Best Buy store have wheelchair accessible entrance?
Yes, the Best Buy at 1977 Millerville Rd has a wheelchair accessible entrance.
What nearby places can I visit after shopping at Best Buy Millerville Road?
Nearby you can visit Target Baton Rouge East for groceries and department store shopping, Starbucks for coffee, or Pizza Hut Express if you're hungry.
Are there convenient food options near Best Buy Millerville Road?
Yes, close by you'll find fast food and restaurants such as Chick-fil-A Millerville Road FSU, Crust Pizza Co., and Zoes Kitchen for Mediterranean cuisine.
Where can I find electronics or computer-related stores near Best Buy?
Nearby electronics-related stores include Geek Squad, RadioShack, and the Best Buy itself for a wide selection of products and services.
Can I get other services near Best Buy such as pharmacy or medical care?
Yes, CVS Pharmacy inside Target Store is nearby for pharmacy needs, and medical services like Eyeconic View Eyecare and Millerville Dental Group are also close by.