Apple Mall of Louisiana

3.7
877 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Mall of Louisiana
6401 Bluebonnet Boulevard, Baton Rouge, LA
70836, United States

Hours

Reviews

3.7
877 reviews
5 stars
465
4 stars
126
3 stars
64
2 stars
42
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from helpful and knowledgeable staff to reports of rudeness and poor communication.

Repair Issues

Many customers expressed frustration with the repair process, citing long wait times, lack of communication, and dissatisfaction with the handling of device repairs.

Store Organization

Customers noted issues with store organization and clarity in the service process, leading to confusion and long wait times.

Product Quality

While many customers appreciate Apple products, there are concerns about the company's support for older devices and perceived planned obsolescence.
  • MC
    Mark C
    Dec 31, 2025
    1.0
    I am here at the Apple Store in BR and I came buy a band for my Apple Watch. I walked in and this guy directed me to the bank of the Apple Watches and never help me. So idk if I should buy it or wait because no one here took my order or talked to me.
  • DO
    Demi Olivier
    Dec 29, 2025
    3.0
    this location was kind of unorganized, but it does have long waits with not much seating. Store has limited selections but all new phone models. Floor staff was polite
  • KD
    Kevin Dewaine
    Dec 3, 2025
    4.0
    After waiting in que, I was served and obtained the desired item wanted. Service and payment was quick and easy.
  • AS
    Austin Smith
    Nov 14, 2025
    1.0
    Went in to get my phone repaired. Left the store without realizing I received a brand new phone, they did not tell me it was new. So now I don't have service for it? Do they not check to make sure before they give back devices? This is awful.
  • KL
    Khoa Lê
    Nov 9, 2025
    2.0
    I came here this morning to purchase an iPad Air. Most of the staff were very pleasant and helpful, except for the employee who assisted me. She seemed unwilling to help, avoided eye contact, and responded in a dismissive way. When I asked to replace a shopping bag that appeared dusty, she questioned me with, “Dust?” in an unfriendly tone. I was planning to buy an iPhone 17 today as well, but after that interaction, I didn’t feel like making another purchase. However, I would like to mention that the store manager and the other staff members were very kind and professional.

Frequently Asked Questions About Apple Mall of Louisiana

What products can I find at Apple Mall of Louisiana?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Mall of Louisiana.

How can I get technical support at Apple Mall of Louisiana?

Technical support is available at the Genius Bar where Specialists can assist you with your Apple products.