Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback indicates a mix of experiences with customer service, ranging from helpful and knowledgeable staff to reports of rudeness and poor communication.
Repair Issues
Many customers expressed frustration with the repair process, citing long wait times, lack of communication, and dissatisfaction with the handling of device repairs.
Store Organization
Customers noted issues with store organization and clarity in the service process, leading to confusion and long wait times.
Product Quality
While many customers appreciate Apple products, there are concerns about the company's support for older devices and perceived planned obsolescence.
MC
Mark C
Dec 31, 2025
1.0
I am here at the Apple Store in BR and I came buy a band for my Apple Watch. I walked in and this guy directed me to the bank of the Apple Watches and never help me. So idk if I should buy it or wait because no one here took my order or talked to me.
DO
Demi Olivier
Dec 29, 2025
3.0
this location was kind of unorganized, but it does have long waits with not much seating. Store has limited selections but all new phone models. Floor staff was polite
KD
Kevin Dewaine
Dec 3, 2025
4.0
After waiting in que, I was served and obtained the desired item wanted. Service and payment was quick and easy.
AS
Austin Smith
Nov 14, 2025
1.0
Went in to get my phone repaired. Left the store without realizing I received a brand new phone, they did not tell me it was new. So now I don't have service for it? Do they not check to make sure before they give back devices? This is awful.
KL
Khoa Lê
Nov 9, 2025
2.0
I came here this morning to purchase an iPad Air. Most of the staff were very pleasant and helpful, except for the employee who assisted me. She seemed unwilling to help, avoided eye contact, and responded in a dismissive way.
When I asked to replace a shopping bag that appeared dusty, she questioned me with, “Dust?” in an unfriendly tone.
I was planning to buy an iPhone 17 today as well, but after that interaction, I didn’t feel like making another purchase.
However, I would like to mention that the store manager and the other staff members were very kind and professional.
Frequently Asked Questions About Apple Mall of Louisiana
What products can I find at Apple Mall of Louisiana?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Mall of Louisiana.
How can I get technical support at Apple Mall of Louisiana?
Technical support is available at the Genius Bar where Specialists can assist you with your Apple products.
What are the opening hours for Apple Mall of Louisiana?
The store is open Monday to Thursday from 10:00 AM to 7:00 PM, Fridays and Saturdays until 8:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours may vary.
Is Apple Mall of Louisiana wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Apple Mall of Louisiana offer in-store shopping and pickup?
Yes, the store offers both in-store shopping and in-store pickup services.
Can I recycle my old electronics at Apple Mall of Louisiana?
Yes, Apple Mall of Louisiana offers electronics recycling services.
What payment methods does Apple Mall of Louisiana accept?
They accept debit card payments and mobile NFC payments.
Are there any nearby clothing stores to Apple Mall of Louisiana?
Yes, nearby clothing stores include Windsor, Maylea, Justice, and H&M. You can easily visit these stores for apparel shopping before or after your visit to Apple Mall of Louisiana.
Where can I find restaurants near Apple Mall of Louisiana?
Nearby restaurants include Smashburger for burgers and Jonney Sushi for sushi with a bar. They are great spots to grab a meal before or after shopping at the Apple Store.
Are there other mobile phone or electronics stores near Apple Mall of Louisiana?
Yes, nearby mobile phone stores and electronics repair options include Wireless Accessories, T-Mobile, and Bert's Smartphones and iPhone Repairs, offering additional options for mobile needs.