Best Buy

4.0
2037 reviews
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Business Details

2657 S Macarthur Dr, Alexandria, LA
71301, United States
(318) 427-7689
https://stores.bestbuy.com/la/alexandria/2657-s-macarthur-dr-2507.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2657 S Macarthur Dr, Alexandria, LA
71301, United States

Hours

Reviews

4.0
2,037 reviews
5 stars
1,047
4 stars
454
3 stars
269
2 stars
120
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced poor service, including long wait times and unhelpful staff.

Product Availability

Many customers noted limited inventory and empty shelves, leading to dissatisfaction with product selection.

Staff Knowledge

While some reviews praised knowledgeable staff, others reported instances of employees being uninformed or unhelpful.

Geek Squad Issues

Several customers expressed frustration with Geek Squad services, citing problems with repairs and customer support.

Positive Experiences

Despite the negative feedback, there were also numerous positive comments about friendly staff and good service from specific employees.
  • PS
    Philip Smith
    Nov 13, 2025
    3.0
    The last several times I have been here, there are no longer any employees working the floor and you cannot find any to help you. Checkout times have increased significantly, although that appears to be a customer issue. Ultimately, my last 2 visits resulted in my departure, and since everything expensive is locked up, ordering everything from Amazon instead. I expect this is likely a low-staffing issue, however in 1 to 2 of the visits, it was clear that it was because it was closer to closing time, and despite that I could've gotten in and out within 5-10 minutes, and several thousand dollars to the business, it was all shelled out to Jeff Bezos instead.
  • BB
    Brandon
    Nov 11, 2025
    1.0
    Won't price match a deal for a Samsung TV from the Samsung site because Samsung gives veterans a deal. If you're a vet looking to buy a Samsung product dont shop here. Plus I waited forever to be assisted just to ask
  • TD
    Tracie Daniels
    Oct 22, 2025
    3.0
    Customer service below average
  • AM
    Ariana Mikel
    Oct 13, 2025
    1.0
    Lady at the counter wasted my time signing me up for a rewards program I did not want to do. Didn’t even ask if we wanted to participate, she just started asking away. If this is the new policy it’s dumb.
  • KS
    Kimberly Sillito-Schmidt
    Oct 7, 2025
    4.0
    So, iOS 26 crashed my phone and Apple sent me here for an appointment. Apparently they have something set up with geek squad because they don’t have an Apple store here in Alexandria. Period and the closest Apple store is two hours away in Baton Rouge. It was OK. I only had to wait probably about 10 minutes for Service and it took them about 10 minutes to do a hard reset on my phone and that’s it. They didn’t get it going or anything they handed it to me blank then I had to come home and spend four hours on the phone with Apple and it’s still not working right now. I’m using my iPad so yeah, it sucks.
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Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Alexandria?

You can shop for TVs, computers, appliances, cameras, and more at Best Buy Alexandria.

What are the store hours for Best Buy in Alexandria?

Best Buy Alexandria is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.