Many customers reported poor service, including long wait times and unhelpful staff.
Product Availability
Several reviews mentioned empty shelves and limited inventory, leading to customer dissatisfaction.
Delivery Issues
Customers experienced significant problems with delivery, including missed appointments and lack of communication.
Helpful Staff
Despite negative experiences, some customers praised specific staff members for their helpfulness and professionalism.
Price Matching
Multiple reviews expressed frustration with the store's price matching policy and perceived inconsistencies.
CL
chris larry
Dec 29, 2025
1.0
Very poor service shop somewhere told me to go sell what I got from them on Facebook marketplace
JD
Jacob Dempsey
Dec 27, 2025
5.0
Does what it's supposed to do
RO
Rick Oneal
Dec 19, 2025
5.0
They are ok. I just don't like their return policy.
ML
Markus Lueder
Dec 11, 2025
1.0
Worst service ever. Purchased an item for delivery and received several text messages confirming date and time of delivery. On said date, I received no calls or messaged on why item was not delivered. Tried calling the store direct and get transferred to an agent who tells me that delivery had been changed to the following week (7 days later). I was told that no one could change the new delivery date because of their system. I was told the item was at the store. Drove to the store to pick it up myself and am told that one of the delivery people had gotten ill and they could not deliver because of the size of the item. They adjusted the new delivery date for the next day after having been told that could not be done earlier. Then asked for the item so I could pick it up myself and I’m told that it is on the truck. Was told several lies, received no courtesy calls, wasted a whole day and now have to sit and wait another day for a delivery that may not happen again. And they wonder why customers get upset!!!
MM
Marcelle M
Dec 2, 2025
1.0
I had a really disappointing experience with curbside pickup at the Best Buy in Alexandria. I checked in when I arrived and waited in my car for about 30 minutes with no one coming out. I finally called the store, even though I didn’t want to be a bother, and was told someone would be out shortly. Another 20 minutes passed and still no one showed up.
I went inside, and there were two workers at the pickup counter. They did acknowledge me, but one of them just told me I needed to wait. He stayed on the computer while the other worker sat there talking with him. I ended up standing there for another 10 minutes with no one helping.
There was also another woman at the counter who said she had already been waiting about 30 minutes. They had told her to wait as well, but still didn’t help her.
What really frustrated me was that a man walked in after both of us, and they immediately gave him his product right away — while we were still standing there waiting.
The whole experience felt unprofessional and disrespectful. Definitely not the level of service I expect.
What types of products can I find at Best Buy in Alexandria?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Alexandria.
What are the store hours for Best Buy in Alexandria?
Best Buy Alexandria is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Alexandria offer curbside pickup?
Yes, Best Buy Alexandria offers curbside pickup services.
Can I get repair services at Best Buy Alexandria?
Yes, Geek Squad services including in-store repair are available at Best Buy Alexandria.
Is Best Buy Alexandria wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance for customer convenience.
What payment methods are accepted at Best Buy Alexandria?
The store accepts debit cards and does not require cash only; checks are also accepted.
Where is Best Buy Alexandria located?
Best Buy Alexandria is located at 2657 S Macarthur Dr, Alexandria, LA 71301.
What nearby stores can I visit for clothing while shopping at Best Buy Alexandria?
Nearby clothing stores include Ross Dress for Less, Old Navy, Marshalls, and A & A Western Store, making it convenient to shop for electronics and apparel in one trip.
Are there nearby dining options near Best Buy Alexandria?
Yes, nearby restaurants such as Buffalo Wild Wings, Fiery Crab Seafood Restaurant and Bar, IHOP, and Copeland's Brass Pearl offer a variety of dining choices to enjoy before or after your visit.
Is there a hotel near Best Buy Alexandria for out-of-town visitors?
Yes, Home2 Suites by Hilton Alexandria is nearby, providing convenient accommodation for customers traveling to Best Buy Alexandria.