Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Somerset, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
491 reviews
5 stars
376
4 stars
35
3 stars
15
2 stars
15
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, creating a welcoming atmosphere.
Efficiency
Several reviews highlighted the quick service and efficient handling of phone setups and transfers.
Product Knowledge
Customers appreciated the staff's understanding of products and services, although some noted inconsistencies in knowledge.
Mixed Experiences
While many had positive experiences, a few customers reported issues with service quality and billing problems.
Store Environment
The store was described as busy, with some customers experiencing long wait times due to understaffing.
- CCCassie CastoNov 16, 20255.0Staff were courteous, knowledgeable, and professional. My issue was resolved in a timely manner. I would definitely recommend this store to family and friends.
- SZSarah ZinkovichNov 2, 20255.0We had a great experience at Verizon during our in-store visit. Corey was incredibly patient, was very knowledgeable and took the time to answer all of our questions, and made sure we felt completely comfortable throughout the entire process. It’s rare to get service that feels this genuine and helpful. Highly recommend and Corey deserves a coffee and promotion! :)
- SRSarah RussellOct 27, 20255.0Super fast and helpful! Chris and Ki are wonderful and I highly recommend them! They made it quick and easy with no problems- and they make you feel like family! Love my Verizon store!! ❤️
- GDGeraldine DeatonOct 20, 20255.0Ki at Somerset Kentucky Verizon is so amazing. Bought a new phone and she switched everything over and had me in and out in no time at all!
- JCJeffrey CookOct 18, 20255.0Could not get through to customer service I went to the local Verizon store and they handled me with cake gloves thank you for the experience. Thank you for taking good care of me. I look forward to the next time.
Frequently Asked Questions About Verizon
What type of devices and products does Verizon Somerset offer?
Verizon Somerset offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon Somerset?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What payment options are accepted at Verizon Somerset?
Verizon Somerset accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Somerset offer in-store pickup services?
Yes, Verizon Somerset offers in-store pickup service for customers.
What brands of devices are available at Verizon Somerset?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and PureGear.
How can I contact Verizon Somerset for more information?
You can contact Verizon Somerset at +1 606-677-0337 or email Info@victra.com.
Are there any nearby restaurants where I can eat before or after visiting Verizon Somerset?
Yes, nearby restaurants include Zaxby's, Waffle King, Royal Waffle King, LongHorn Steakhouse, and Ruby Tuesday, providing a variety of dining options.
Is there a nearby park where I can relax around the Verizon Somerset location?
Yes, Cumberland Falls State Park is nearby, a great spot for outdoor activities including visiting the skate park and river.
Where can I find nearby services like banking and automotive repair near Verizon Somerset?
Nearby services include First and Farmers National Bank for financial needs, and Valvoline Instant Oil Change and Holland Auto Sales and Service LLC for automotive repairs.
Does Verizon Somerset provide support for device protection and new lines?
Yes, Verizon Somerset offers services such as new lines, upgrades, new devices, accessories, and device protection.