Best Buy

4.0
1242 reviews
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Business Details

5101 Frederica St, Owensboro, KY
42301, United States
(270) 683-0465
https://stores.bestbuy.com/ky/owensboro/5101-frederica-st-1121.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5101 Frederica St, Owensboro, KY
42301, United States

Hours

Reviews

4.0
1,242 reviews
5 stars
635
4 stars
293
3 stars
157
2 stars
47
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for rudeness and lack of knowledge.

Store Management

Customers express frustration with the store's management and corporate policies, particularly regarding phone support and employee availability.

Product Availability

Frequent complaints about stock issues and incorrect pricing, leading to customer dissatisfaction.

Store Environment

The store is described as clean and well-kept, but some customers noted a lack of organization and inventory.

Online Experience

Customers appreciate the convenience of online ordering but report issues with communication and fulfillment.
  • JW
    Jake West
    Nov 6, 2025
    1.0
    How the hell they going to charge $200 for a stereo and one subwoofer install and tell me I have to pay that before hand to reserve my appointment. What the hell!?! Definitely not comfortable at all. I get that maybe they've been scammed themselves by customers by doing the work and the customer doesn't have the money or etc and legally they can not hold your property like your car and keys from you Make them pay in store at appointment day before the work is started maybe I'll consider coming and getting my service done until then I'm going to keep looking
  • KD
    kennedy desper
    Oct 3, 2025
    1.0
    I would give this place 0 stars if I could. The employees are rude and they can’t figure out what to do when it’s questions that they should know. They called my boyfriend and I “liars” when they just didn’t know what was going on when we were trying to explain. I think that is very unprofessional and I will NEVER purchase from this store again. I have had a nightmare experience.
  • AA
    Air America
    Aug 29, 2025
    5.0
    Best Buy seems to always have what I need. Very convenient when doing an online order.
  • MF
    Marlin Fletcher
    Aug 19, 2025
    4.0
    Ordered on line and picked up item a few hours later. No issues.
  • JC
    John Cosco
    Aug 12, 2025
    2.0
    Brad is always very helpful, but he can't be everywhere. Tried last night to call, during store hours to confirm an appointment. However the phone systems at the corporate level and at the store are totally ineffective and non responsive to customer requests. Rather disappointed at the lack of the phone systems' lack of response. Made for a miserable experience of trying to get a simple answer to a simple question. Very disappointed.
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Frequently Asked Questions About Best Buy

What are the operating hours for Best Buy in Owensboro, KY?

Best Buy Owensboro is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Owensboro offer curbside pickup?

Yes, Best Buy Owensboro offers curbside pickup services for your convenience.