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Brand Certified

Verizon

4.8
(1137 reviews)

Business Details

82b Carothers Rd, Newport, KY
41071, United States
(859) 261-0454

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Newport’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Newport connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
82b Carothers Rd, Newport, KY
41071, United States

Hours

Reviews

4.8
1,137 reviews
5 stars
1,038
4 stars
30
3 stars
11
2 stars
8
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for going above and beyond to assist them, with specific mentions of helpful and knowledgeable employees.

Sales Practices

Several reviews highlighted issues with misleading sales tactics and unexpected fees, leading to customer dissatisfaction.

Technical Support

Customers reported mixed experiences with technical support, with some receiving excellent assistance while others faced unresolved issues.

Store Environment

The store atmosphere was generally described as friendly and welcoming, although some customers experienced dismissive attitudes from certain staff members.
  • DB
    Dorian Brierly
    6 days ago
    5.0
    Great experience-I can’t remember my sales representatives name but he went above and beyond. I walked in with two busy body toddlers & everyone else looked hesitant but he walked up and took us on. Even came armed with snacks in his desk ❤️ loving the 17 pro max; thanks again 🫶🏼
  • CD
    Caesar Deosambela
    6 days ago
    5.0
    Ashley bowman is amazing I recently had an experience at a Verizon store that truly stood out, thanks to one particular team member who went above and beyond to assist me. From the moment I walked in, I was greeted warmly, but it was when I explained my situation that this employee really shined. I was facing issues with my account that had been frustrating me . Instead of simply directing me to the customer service line or brushing me off, they took the time to listen carefully to my concerns. Overall, this experience not only resolved my issue but also left me feeling valued as a customer. It’s clear that the team member genuinely cared about making my experience as smooth as possible. I left the store grateful for their help and more loyal to the brand. If you ever find yourself at a Verizon store, I hope you encounter someone with the same dedication and skill!
  • BB
    Bobby Bill
    6 days ago
    5.0
    Some great gentlemen in this store - lost my phone over vacation and couldn’t get it back for weeks in the mail and these fellas got me all set up with my upgrade without much trouble all during my lunch break. The team was extra supportive of the new employee working with me.
  • AC
    Austin Crook
    Jan 31, 2026
    5.0
    My wife and I have been fed up with Verizon for a long time. Our bill was way too much and the value just wasn't there. Finally my wife's iPhone broke and we took it there to see about getting it fixed and cancelling our service. Enter Jake and Noah. With their help, not only did we both walk out with brand new phones, but our bill was lowered by almost 60 dollars a month when factoring in the additional value of the three streaming services we no longer have to pay for and the two free phones. These two saved some business for Verizon today, and if their manager is reading this, you should get their lunch sometime this week.
  • HB
    Heather Brown
    Jan 18, 2026
    5.0
    Troy and Cody were both so helpful and full of great information. They helped me solve my issues very smoothly and in a timely manner! Thank you!

Brand Certified Facts from Verizon

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