Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Murray, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
450 reviews
5 stars
367
4 stars
31
3 stars
9
2 stars
10
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees like Hunter, Mallory, and Savannah.
Efficiency
Many reviews highlighted quick service and efficient processes, making phone upgrades and purchases easy and seamless.
Knowledgeable Staff
Customers appreciated the staff's product knowledge and ability to answer questions thoroughly, contributing to a positive experience.
Mixed Experiences
While most feedback was positive, there were a few negative experiences regarding long wait times and poor service from specific employees.
Store Environment
The store atmosphere was generally described as welcoming and pleasant, with many customers expressing satisfaction with their visits.
- LCLaken Calhoun2 days ago1.0My phone messed up in the 30 day return window, I went to the store and an employee told me to bring it back with my box etc. so I could exchange the phone. I come back later with everything needed and I get told I can’t exchange the phone because I ordered it online. Why would I be told one thing just to be told differently later? I also found it funny that the employee who said I couldn’t do it was getting off work and walking out of the store before I could even reach my car to leave. I wonder can it not be done? Or is it more of ‘I can’t leave now if I complete your exchange’ type deal? Day shift and night shift clearly need to communicate with one another about their return policy, because there’s clearly some discrepancies somewhere.
- KWKent WileyNov 15, 20251.0Do not attempt to call the store. There is no way to dial into the actual store. I attempted three separate options and was informed by all three individuals that: "No there is no way to speak to someone at any of our locations. Verizon stopped all locations from being able to recieve calls. " Outstanding, a phone company stopped allowing itself (at the local level) to take calls. Unbelievable.
- WTWalter ThompsonNov 11, 20251.0My wife and I traded are old phones and got new ones at this store. But we were never told about the individual cost of my phone accessories until we got the bill. I was stunned by the excessive price of the accessories. I felt like I got taken advantage of.
- APAnna PlanteOct 23, 20255.0they made the process of getting new phone so easy. thank you.
- AFAlice FutrellOct 22, 20255.0Jayce from Murray Verizon was super nice. Very professional and a great help. She was always attentive to what I needed as well as customers coming into the store. She made my phone and watch upgrade experience fabulous. I will definitely reach out to out for her help if I ever have an issue or need anything with Verizon.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a Verizon Authorized Retailer in Murray, KY, offering a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands can I find at Victra in Murray?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more at Victra.
What are the store hours for Victra in Murray, KY?
Victra is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra?
Victra accepts payments via American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and debit cards.
Does Victra provide electronics recycling services?
Yes, Victra offers electronics recycling services at their location.
What languages are spoken at Victra in Murray?
Victra staff speak both English and Spanish to assist customers.
How can I get to Victra using nearby landmarks or stores?
Victra is located near other notable places such as Ain't That Art Tattoos, Carey’s clothing boutique, and the Vape Park, making it easy to find in the area.
What nearby food options are available around Victra?
Nearby food options include Fazoli’s Italian restaurant, Hardee’s fast food, Don Sol Mexican Grill, and Rally’s burger restaurant for convenient meals before or after your visit.
Are there any nearby beauty or wellness services near Victra?
Yes, nearby you can find Profiles Salon and Spa, Just 4 Him Haircuts of Murray, and Beauty by Jolyn for beauty and wellness needs.