Verizon

Reviews

• SS

  Sanya

  Nov 6, 2025
  5.0
  The manager was very helpful and patient with me. He showed me 4 different phones before I picked the one.
• JT

  Jason Trott

  Nov 6, 2025
  5.0
  This store team is amazing! Very friendly and knowledgeable! Rep took his time answering my questions and suggested devices to improve my new health kick! Even had the store manager stop by to make sure we were being taken care! Not your typical seevice... above and beyond!! Thank you!
• LC

  Luis Castro

  Nov 6, 2025
  5.0
  Great attention to customer needs. The young man in the store was very knowledgeable and eager to help me with my situation. Glad I went in today while he was there. Awesome experience.
• HR

  Hector Robalino

  Nov 6, 2025
  5.0
  Is a good store and the people are good
• BH

  Barbara Hesik

  Nov 5, 2025
  1.0
  DO NOT COME HERE. Or any location in the district, for that matter. Jacob Prior is the District Manager that we worked with the day we first came to this location, he happened to be there training a new manager. We were told that we had a special upgrade for loyalty customers (with Verizon for 15 years) where I could trade in my iPhone 13 Pro Max for the newest iPhone at essentially no cost besides paying the sales tax AND that it would not force us to change our plan (we are grandfathered into an older plan, again, just from being with them for so long). They did not have the phone with the size storage in stock, but another location did. Jacob offered to go get the phone from that location and said we could come back the next morning and get it. Shortly before we were finally going to be out the door, Jacob said he actually wouldn't be there until 2:00PM the next day, which was fine. Next day, my husband calls at 2:00PM to see if Jacob is there with my phone, he said he was now not going to be there until after 5:00PM. I couldn't go that late, so we asked if we could come the next morning, he said that would be fine, my phone would be there to pick up. NEXT day, different manager is there, Jacob is not. She tells us that the special offer was apparently a "High Priority Upgrade" that had expired already because the deal wasn't completed THAT FIRST DAY. At no point did Jacob mention that was the case. So now the phone was going to cost about $300 more than what it was supposed to. She said that if we ORDERED the phone instead, they had a better chance of getting Verizon to credit us back the difference by explaining the situation. Not sure why that would be the case, but that is what she said. She also said that our plan WOULD NOT CHANGE (see where I'm going with this?). You would think Jacob, as the District Manager, and the guy that essentially lied to us from the very beginning, would have called to apologize for deceiving us and screwing us over, but we did not hear from him this day. One week later...phone comes in, we go to get the phone and settle this whole thing. The manager from the first visit is the one there this time, knows the whole situation, reassures us that he will fight to get us credited back the difference, and again insists that the plan absolutely will not change at all. He asks if we have heard from Jacob, we had not, he said he would remind him to call us. We get the phone to take home so I can transfer to the new one, we pay the insane amount of money, we are on our way. Still never heard from Jacob. Next day, my husband takes my old phone back to give for the trade-in to be done with. They tried telling him that the lower deal is also no longer available for the $830 trade-in value and only $220 was going to be given. He was there for an hour and a half while they worked it out and got us the $830 deal again. Jacob DID call me this day (I missed the call, but he left a voicemail, not even apologizing or taking ownership a single time) only because the manager my husband was working with reminded him again while he was there trading in my phone. TODAY (been about two weeks since our last visit), find out that because we did not change the plan, that they were now only going to give us $220 for the trade-in value instead of the $830 (which was ORIGINALLY supposed to be $1100, mind you) and our bill was raised because of the additional cost. ARE YOU KIDDING ME. My mom (we are on a family plan, she is the main owner of the plan since the beginning of time) messaged with their customer service and got them to at least fix that part for now, but god only knows what issue is going to come up next. Also, haven't heard from any of the managers since on the status of them "fighting" for us to get the additional credit back. DO NOT GO TO THIS LOCATION. You know what, don't go with Verizon, period. They will bait and switch you and you will be stuck paying three times more than what you were originally told. Have fun with that.

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