Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Louisville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
887 reviews
5 stars
820
4 stars
22
3 stars11
2 stars6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, professional, and knowledgeable, particularly highlighting employees like Marvin, Jacob, and Alex.
Problem Resolution
Many reviews noted that staff effectively resolved various phone issues, including pop-ups, app problems, and account inquiries.
Efficiency
Customers appreciated the quick and efficient service, with many mentioning fast phone upgrades and problem-solving.
Positive Experience
Overall, customers reported a pleasant experience at the store, often expressing satisfaction with the service and willingness to return.
Recommendations
Numerous customers recommended the store to others, citing their positive experiences and helpful staff.
- MGMillie Goodfriend5 days ago5.0I come in today to make my payment and have my password set up for Facebook for my phone and tablet. the service was excellent did it in no time at all. definitely five star Marvin was wonderful
- GBGene Burton5 days ago5.0I needed help adding military to Verizon I had a few emails log in not sure how to added we had to try a few times but he got it up and going thank you for the help and resetting password and such great Great help
- TDTim DagesNov 3, 20255.0I came into the Verizon store today to look at getting a case for my old phone, Cody was able to look at my account, get me a new phone and case while keeping my phone bill the same! He also went through my phone, cleaned it up, and fixed my auto pay! Excellent service, will come back to this store if I ever need help again!
- SBStuart BullockNov 2, 20255.0I downloaded google maps just to write this. Even Peter’s took the time to walk me through my bill and help me understand everything with out being asked. Really went above and beyond to help pass information along through Verizon financial. Amazing customer service.
- KAKaren AveryOct 28, 20255.0Came in today because I could not answer my phone and cannot call out on my phone because things kept popping up and this gentleman fixed it right away I'm very happy with the service.
Frequently Asked Questions About Verizon
Where is the Verizon store located?
The Verizon store is located at 5012 Mud Lane, Louisville, KY 40229.
What are the operating hours of the Verizon store?
The Verizon store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Do I need an appointment to visit the Verizon store?
No, appointments are not required, but you can call to make one if you prefer.
Which brands of cell phones can I upgrade to at this Verizon store?
You can upgrade to Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, and other popular brands available at the store.
What types of payment does the Verizon store accept?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Does the Verizon store offer in-store pickup for orders?
Yes, the store provides in-store pickup as a service option.
What services can I get at the Verizon store?
Services include Verizon wireless plans, prepaid wireless, Hum smart car, home phone and internet, mobile hotspot, and Verizon Wireless support.
Are there other mobile phone stores near the Verizon store at 5012 Mud Lane?
Yes, nearby mobile phone stores include another Verizon location, Cellular Sales, and the AT&T Store, providing customers with multiple options for wireless devices and plans.
What nearby places can I visit for food or dining around the Verizon store?
Near the Verizon store, you can enjoy meals at Papa Johns Pizza, Papa Murphy's Take 'N' Bake Pizza, and Qdoba Mexican Restaurant.
Which financial services are available near the Verizon store?
Nearby financial services include PNC Bank, PNC ATM, MoneyGram, Western Union, and Coinstar for your banking and money transfer needs.