Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Louisville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
481 reviews
5 stars
289
4 stars
82
3 stars
40
2 stars
13
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous customers reported poor customer service experiences, including unhelpful staff, misinformation, and long wait times.
Positive Staff Interactions
Some customers praised specific employees for their helpfulness and professionalism, highlighting positive experiences with staff like Frankie, Kyle, and Gabriel.
Billing Problems
Several reviews mentioned significant billing discrepancies and issues with account management, leading to frustration and dissatisfaction.
Store Experience
While some customers had positive experiences with the store environment and staff, others reported negative experiences due to perceived rudeness and lack of assistance.
Product Availability
Customers expressed disappointment over the lack of stock for certain phone models, particularly 5G devices, which affected their purchasing decisions.
- JCJason CrumbackerNov 6, 20251.0Only bad review I have ever written. Store has been great in the past. Recent experience with Jake (Jacob) has me regretting coming into the store. Took an hour and 45 minutes upgrade and transfer info to 2 phones and activate a 3rd with no transfer of info. Made very clear one plan was to be upgraded to a monthly $45 rate. Other 2 stayed the same. He tried upgrading all 3 plans and pretended it was a mistake. Next he tried selling me a block for charging. I mentioned having a new IPad and asked if that block worked with the iPhone. Responded “it will damage the battery”. That’s a lie. Asked him again if the iPad block would work and he began talking about watts of each and damage that could occur. Lastly we have the final charges. Went to review final charges to pay for and it was $321. Knowing I was paying a $40 per phone activation fee for all 3 phones I expected $120 (didn’t buy any accessories). Reviewed the charges and 3 different charges of $59.99 were on the bill. Ask him what they were and he said for transferring the info from one phone to another. When I mentioned he can’t just throw $180 in fees on a bill with no knowledge of them he gave me some excuse saying he mentioned it during our conversation. I can promise you he never mentioned anything about this. Also, he didn’t even transfer anything to one of the phones. It was just activated. Will never go into this store again. He will act nice to you. Don’t be fooled. He’s a liar.
- DDDarius DavisOct 12, 20251.0Joseph, Joseph, Joseph. Because you didn't want to work I had to spend over an hour on the phone with Verizon customer service getting my phone traded in. I hope you get demoted. I still plan to switch to T-Mobile and it's all your fault. 9 years with Verizon and i'm over it.
- CSCendra ShepherdSep 22, 20251.0If I could I wouldn't even give one star. Last Thursday my husband went in to this location to get a new phone, he worked with Frankie who confirmed MULTIPLE times what line was his. Yet she deleted my profile, ended my service, added a third line to our plan, and as of today I'm still getting notifications from Verizon of my services ending. It also appears she deleted me from the account as a whole as any time I call in to support they are now having issues locating me and my information. Now to today's issues: I have gotten messages saying my plan has been updated, that I no longer have my Verizon cloud, and that my phone that has been paid off completely suddenly has a balance of $1100. Frankie did all this and then her supervisor Joseph didn't know how to fix it besides giving my husband a new sim card to reactive my line. Obviously don't trust this location.
- RTRyan ThompsonSep 15, 20255.0I spent multiple hours on chats and on the phone, trying to resolve a sizable bill discrepancy. I made a reservation for 11am and was sitting with Frankie by 11:02. Frankie listened to my issue and almost instantly knew what was going on. By 11:18, I was walking out of the store with $1,078 credited to my account. Frankie is amazing and I am happy that she was able to help me! Thank you!
- JLJacqueline Spaulding, LCSWSep 2, 20255.0Great customer service from Brad at the Outer Loop location. Bought a new phone and he assisted with transferring my information onto my new device. Very helpful in explaining the cost and transfer. Much appreciated Brad., well done. Thank you
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Louisville?
The Verizon store in Louisville is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
What mobile brands does the Louisville Verizon store offer?
The store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
What delivery and pickup options are available for online orders at this Verizon location?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store accept debit card and mobile NFC payments?
Yes, the store accepts debit card, mobile NFC payments, and paychecks. It does not require cash only.
Does the Louisville Verizon store offer free Wi-Fi for customers?
Yes, free Wi-Fi is available at the store for customers.
What types of products and services are available at the Louisville Verizon store?
The store offers mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and wireless, voice, and mobile plans.
What nearby places can I visit for coffee before or after shopping at Verizon?
You can visit 7 Brew Coffee, a nearby coffee shop, to enjoy a beverage before or after your Verizon visit.
Are there any nearby restaurants close to the Verizon store for dining options?
Yes, nearby restaurants include KFC, O'Charley's American Restaurant, LongHorn Steakhouse, Storming Crab seafood restaurant, and Red Lobster seafood restaurant.
Which nearby retail stores might be of interest when visiting the Verizon location on Outer Loop?
Nearby retail stores include Bath & Body Works, GameStop Mall, Victoria's Secret & PINK, Toy"R"Us, Sears, Cosmic shoe and skate shop, and Bob's Discount Furniture and Mattress Store.