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Verizon

4.0
(312 reviews)

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Louisville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4830 Norton Healthcare Blvd, Louisville, KY
40241, United States

Hours

Reviews

4.0
312 reviews
5 stars
187
4 stars
42
3 stars
19
2 stars
13
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised individual employees for their helpfulness, while others reported rude or unhelpful interactions.

Billing Issues

Numerous complaints about billing errors, unexpected charges, and lack of resolution for promotional discrepancies.

Wait Times

Customers frequently mentioned long wait times, even with appointments, leading to frustration.

Knowledgeable Staff

Several reviews highlighted the knowledge and professionalism of certain staff members, contrasting with reports of unhelpfulness from others.

Store Management

Concerns about management practices and employee training, with some customers feeling that staff were not adequately equipped to handle issues.
  • DG
    Dale Gilbert
    Feb 11, 2026
    5.0
    Wonderful staff and so so helpful. Was super happy with how fast and helpful the Agent Blake was helpful and went above and beyond. Top place and top agents
  • LA
    Luna Adams
    Jan 30, 2026
    1.0
    Purchased a phone that was sent to the wrong address. 3 MONTHS ago. Never received a refund. They will give you the run around would not recommend!!!!!!!!!!!
  • RS
    Rodney shelby
    Dec 8, 2025
    1.0
    Don’t come to Verizon they will rip you off. They ripped me off from day one and I would not ever go back once my three years is up they supposed to give you 30 days to make up your mind if you wanted it or not but the minute you trade your phone in, it’s gone You will not ever get it back. You can go back and cancel your little get together, but you don’t get your phone back so they pretty much stole my phone from me. I will never ever let nobody know that Verizon is a good company. Every one of them rip you off. The salesman are no good no matter what store you go to they will rip you off so it’s best to stay away from them and go back to T-Mobile or somebody else because Verizon is no good and nothing they do they will lie to you to get your business and once they get you hooked for three years instead of two years, they will take all your money and you will be stuck in this deal for three years And you will pay thousands of dollars so be careful before you say I do on a contract with them they say you don’t sign no contract but if you don’t pay them, they will sue you lol so my advice do not go with this company they will rip you off anybody with real common sense will tell you not to go with this company because they will rip you off every chance they get I wish to God I would’ve never come here, but I was dumb and young. Didn’t know nothing But I will go back to T-Mobile the minute. I get out of this deal after three years of suffering and paying them too much money I will not come back to them. They are very bad place to rip you off so concentrate on letting you know that it’s not a good place to go
  • BB
    beatrix buetow
    Dec 6, 2025
    5.0
    Outstanding service! Everyone in the store takes time to help and is invested in making sure everything is in working order. A move from a different carrier with 6 lines went with a few hiccups, but they never stopped helping until all was well. Great customer service and support!
  • KK
    Kenneth
    Nov 28, 2025
    5.0
    I can’t say enough great things about my experience with Mike at Verizon. From start to finish, he was incredibly professional and welcoming. He listened to my questions, walked me through my options, and clearly knew the ins and outs of every device and plan. What really stood out was how effortless he made the whole process. Mike’s courtesy and expertise turned what could’ve been a stressful visit into an easy, enjoyable one. If you want honest guidance and top-tier service, Mike is the person to see! Highly recommend.

Frequently Asked Questions About Verizon

What are the Verizon store hours in Louisville at 4830 Norton Healthcare Blvd?

The Louisville Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which brands of smartphones can I find at the Verizon Louisville store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Louisville store.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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