Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesPet ServicesVCA Animal Hospitals
We are closed every other Saturday effective 8/13/22. Please call for Saturday hours. Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.5
282 reviews
5 stars
238
4 stars
10
3 stars4
2 stars4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and caring staff, several reviews highlighted issues with rude receptionists and poor communication.
Quality of Care
The clinic received mixed feedback on the quality of veterinary care, with some customers expressing dissatisfaction over missed diagnoses and upselling tactics.
Pricing
Numerous reviews mentioned that the services are perceived as overpriced, with some customers feeling pressured into purchasing unnecessary plans.
Fear-Free Approach
The fear-free policy was appreciated by many, but some customers felt it was not effectively implemented, leading to negative experiences for their pets.
Appointment Availability
Several customers reported difficulties in scheduling timely appointments, especially for urgent care, leading to frustration and the need to seek alternative veterinary services.
- JWJacob Walsh4 days ago5.0Loved this place and the people there!! It was most certainly be my home veterinary care office after my experience!! Thanks to everyone there who made it quick and simple!!
- GNGrace NashDec 15, 20252.0Scheduled for 10:20 was going to be 6-8 minutes late and I was already almost there and live far. They had no grace period….. I’m a stay at home mom no grace period is hard to achieve.
- JPJessy PasleyNov 14, 20251.0This was the worst vet experience I've ever encountered! In fact I never even saw a doctor so I can't say it was even a vet visit, I definitely don't recommend this facility to anyone my fur baby is my girl and my family and I will not allow anyone to treat her or us like a dollar sign and that is completely what this place is about. Also don't expect a smile or friendly reaction. I signed up for a free first pet exam and this was a complete joke. The items I did discuss getting done were at least triple the cost of any place I've ever been in the past, SMH
- EFEthan FisherOct 15, 20253.0I took my cat here from the time I adopted her in 2019 though 2025 until my wife and I moved to Shelbyville. Dr. Dixon and his staff were kind and intelligent, but there was a frequent issue of my cat being feisty when getting shots or treated. Because of the clinic's "no-fear" policy, this sometimes led to appointments being rescheduled several months down the road. While I understand and respect the mindset of not instilling fear upon the animals, I could never shake the idea of the fact this is a cat after all... animals that get displeased and express dismay at things far more trivial than getting shots. Because it wasn't always easy for me to arrange time with my work schedule to get appointments scheduled, these episodes were frustrating. Had I truly feared for my cat's safety and health, I'd have pulled her from this clinic multiple years ago. Alas, I would have preferred to have her be upset for a few minutes and get her shots over with rather than punting them in the future to usually just repeat the process. I understand this is a tight rope but the clinic we've used in Shelbyville has been much easier to work with in this regard.
- JJjesmith24Jul 18, 20255.0Not the cheapest option but their care and service are unmatched.
Frequently Asked Questions About VCA Shelden Animal Hospital
What are the VCA Shelden Animal Hospital's regular business hours?
The hospital is open Monday from 8:30 AM to 5:00 PM, and Tuesday through Friday from 8:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Does VCA Shelden Animal Hospital offer services for both dogs and cats?
Yes, the hospital provides veterinary care services for both cats and dogs.
Which payment methods are accepted at VCA Shelden Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
What advanced veterinary services are available at VCA Shelden Animal Hospital?
Services include advanced dental care, cardiology, chemotherapy, diagnostics, laser surgery, oncology, orthopedic surgery, ultrasound, and more.
Is VCA Shelden Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Are there any special health and safety protocols in place at the hospital?
Yes, VCA Shelden Animal Hospital follows health and safety protocols based on healthcare best practices as well as state and local regulations.
How can I get a free first exam at VCA Shelden Animal Hospital?
New clients can access a Free First Exam coupon by visiting their official website through the provided link.
What nearby pet services can I find close to VCA Shelden Animal Hospital?
Nearby pet services include Shelden Veterinary Care, which offers additional veterinary and pet care options.
Are there any good dining options near VCA Shelden Animal Hospital for pet owners or visitors?
Yes, Bearno's Pizza and Craft House Pizza are nearby restaurants where you can enjoy a meal before or after your visit.
What other useful amenities are located near VCA Shelden Animal Hospital?
Nearby amenities include CVS Pharmacy for medical supplies, LibertyX Bitcoin ATM for financial services, and Speed Wash USA for car washing needs.