We are closed every other Saturday effective 8/13/22. Please call for Saturday hours. Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Many customers praised the staff for being friendly, caring, and knowledgeable, with specific mentions of Dr. Dixon and Dr. Knighton.
Fear-Free Approach
The clinic's 'fear-free' policy received mixed reviews; while some appreciated the gentle handling of pets, others felt it led to inadequate treatment.
Pricing Concerns
Numerous reviews highlighted concerns about high prices and perceived upselling tactics, with some customers feeling pressured into purchasing additional services.
Appointment Availability
Several customers expressed frustration with long wait times for appointments and difficulty in scheduling urgent visits.
Mixed Experiences
While many had positive experiences, there were notable negative reviews regarding missed diagnoses and poor customer service.
JP
Jessy Pasley
Nov 14, 2025
1.0
This was the worst vet experience I've ever encountered! In fact I never even saw a doctor so I can't say it was even a vet visit, I definitely don't recommend this facility to anyone my fur baby is my girl and my family and I will not allow anyone to treat her or us like a dollar sign and that is completely what this place is about. Also don't expect a smile or friendly reaction. I signed up for a free first pet exam and this was a complete joke. The items I did discuss getting done were at least triple the cost of any place I've ever been in the past, SMH
EF
Ethan Fisher
Oct 15, 2025
3.0
I took my cat here from the time I adopted her in 2019 though 2025 until my wife and I moved to Shelbyville. Dr. Dixon and his staff were kind and intelligent, but there was a frequent issue of my cat being feisty when getting shots or treated. Because of the clinic's "no-fear" policy, this sometimes led to appointments being rescheduled several months down the road. While I understand and respect the mindset of not instilling fear upon the animals, I could never shake the idea of the fact this is a cat after all... animals that get displeased and express dismay at things far more trivial than getting shots. Because it wasn't always easy for me to arrange time with my work schedule to get appointments scheduled, these episodes were frustrating. Had I truly feared for my cat's safety and health, I'd have pulled her from this clinic multiple years ago. Alas, I would have preferred to have her be upset for a few minutes and get her shots over with rather than punting them in the future to usually just repeat the process. I understand this is a tight rope but the clinic we've used in Shelbyville has been much easier to work with in this regard.
JJ
jesmith24
Jul 18, 2025
5.0
Not the cheapest option but their care and service are unmatched.
JS
John Saldivar
Jul 16, 2025
5.0
Wonderful staff friendly and helpful affordable services and they have options for those with budgeted income ..great place
GD
Grace Davis
Jun 27, 2025
5.0
this is by far the best vet i’ve ever been to. i’ve had some bad experiences with other vets but never once with this one. The staff is extremely welcoming and actually takes their time with their clients. never rushed and super thorough! i have been taking my dog since he was a puppy and i will definitely be taking my future animals here too.