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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
4,746 reviews
5 stars
2,464
4 stars
1,054
3 stars
464
2 stars
211
1 star
553
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers noted issues with product availability and stock levels, leading to frustration during their shopping experience.
Store Cleanliness
Some reviews mentioned that the store was clean and organized, while others indicated it was dirty and poorly stocked.
Geek Squad Experience
Mixed feedback on Geek Squad services, with some customers praising their help while others reported dissatisfaction with repairs and service.
Checkout Experience
Numerous complaints about long checkout lines and lack of staff at the registers, causing delays for customers.
- AAAbusingMyLimit5 days ago4.0This place is not what I was used to from previous visits years back when HH Greg was the rival across the street. Now I want to say with inflation and demands you pay for what you get. I went for a OLED gaming monitor and got one at a door buster event for 800$ savings. Had some extra change to buy a controller turtle beach stealth ultra and a few other items. Staff will greet you in the store multiple times which is nice because they aren't spying at least and acting like their not. Nice layout and very open concept gives you a more in depth feel which makes it easier to demo your product. Long story short it's all we have left so make the best of it or shake the dice and order a 2k dollar monitor for fex ex or ups to break. Your choice.
- JJJenniferNov 11, 20251.0Went to look at soundbars. None of the mid-range ones were hooked up. Only the high-end. How are you expected to buy something if you can't listen to it first?
- AGAbel GarciaNov 3, 20255.0Todo el mundo atentos y serviciales. Complaciendo con cada una de mis inquietudes y necesidades, me cambiaron la pantalla del iphone de mi pareja todo fue excelente. Durante todo ese tiempo recorrí todo el lugar y vi sus variedades y calidad en sus productos. Algo mas caros que en otros lugares pero me gusta lo que compro aquí.
- AAAlejandro Fonseca (Ale)Nov 3, 20251.0They must be careful, buy insurance for my equipment for 3 years here and they do not explain that you will have to pay it again annually. If the Best Buy membership expires, the insurance will not serve you for the remaining 2 years. I paid $1500 for a PC and insurance for 3 years and within 15 months the insurance did not work anymore and they were not responsible. They are thieves. Deben tener cuidado, compre un seguro para mis equipos por 3 años aqui y no te explican que lo tendrás que volver a pagar anual. Que si expira la membresía de Best Buy el seguro no te servirá los 2 años restantes. Pagué 1500$ por una PC y un seguro por 3 años y en 15 meses el seguro no funcionó más y no se hicieron responsables. Son unos Ladrones
- JGJeremy GOct 29, 20251.0⭐ 1 Star – Extremely Disappointed in Best Buy’s Customer Service STAY FAR AWAY IF YOU VALUE YOUR TIME AND DOLLAR. I went to Best Buy and bought a simple HDMI cable for $29.99. The very next day I came back to return it. The purchase was linked to my Best Buy account, so there was no confusion about proof of purchase — yet they still refused to give me a refund on a gift card. I paid with a debit card, which is basically the same as cash, so I could completely understand if it had been a credit card — but it wasn’t. I just wanted the $29.99 put on a store gift card so I could immediately use it toward the $150+ worth of items I was ready to buy. Instead, they insisted on refunding it to my original purchased card, meaning I wouldn’t have access to the funds right away. When I said that was poor customer service and eventually can’t wait for the decline of the store, the associate got defensive and refused to even check me out for the new items I was trying to purchase. Completely unprofessional. I’ve spent plenty of money with Best Buy over the years, but after this experience. No worries lesson learned. Terrible attitude and zero common sense. List of items I have bought ELSEWHERE since my local Best Buy on outer loop is horrible. 1. Sony A7 IV Mirrorless Digital Camera 24MP w/ 28-70mm Lens, $2,198.00 2. DJI Air 3S Fly More Combo $1,599.00 3. Nintendo Switch 2 + Mario Kart World Bundle $499.00 4. GoPro HERO 13 content creation kit $649.00 5. DJI Mic 3 (2 TX + 1 RX + Charging Case), $329.00 Based off your OWN FINANCIAL DATA from 2025 from the $5,274.00 purchases I just listed that I have bought elsewhere and NOT FROM BEST BUY.. Pat the store manager at location #335 has costed you all profit margins from the following items and a future customer in perpetuity. $5,300 (Purchase) x 22.6% (Gross Profit Margin) = $1,197.80 Do better. Be better. “Pat” the store manager at Best Buy off outer loop Store number #335 4251 outer loop Louisville Kentucky 40219
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy at 4251 Outer Loop, Louisville?
Best Buy at 4251 Outer Loop, Louisville is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer in-store pickup and curbside pickup services?
Best Buy offers both in-store pickup and curbside pickup services for your convenience.
Is the Best Buy store at 4251 Outer Loop wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get my electronics serviced or repaired at this Best Buy location?
Yes, this Best Buy location offers expert repair services including Geek Squad support.
What types of products can I find at Best Buy on Outer Loop?
You can shop for TVs, computers, cameras, appliances, home electronics, and more at this Best Buy store.
What payment methods are accepted at Best Buy?
Best Buy accepts debit cards and checks; cash payments are not required.
Is there a Geek Squad nearby for technical support?
Yes, the Geek Squad is located nearby, providing mobile phone sales and telecommunications services along with computer repair support.
Are there dining options close to Best Buy on Outer Loop?
Yes, nearby dining options include Penn Station East Coast Subs for sandwiches and Wendy's for fast food, convenient for a meal before or after shopping.
Where can I find other shopping options near Best Buy on Outer Loop?
Nearby shopping destinations include pOpshelf for discount retail items, Dollar Tree for party supplies, and Festival at Jefferson Court, a clothing and shopping center.
Is there a fitness center near Best Buy if I want to work out after shopping?
Yes, Crunch Fitness, a gym offering sports and boxing classes, is conveniently located nearby Best Buy.