Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
4,782 reviews
5 stars
2,487
4 stars
1,052
3 stars
466
2 stars
212
1 star
565
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Several reviews mentioned issues with product availability and order cancellations, leading to customer frustration.
Staff Knowledge
Customers expressed mixed experiences regarding staff knowledge, with some finding employees helpful while others reported a lack of expertise.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Return Policy Issues
Multiple customers experienced difficulties with the return policy, particularly regarding electronics and warranties.
- JHjessica holmes4 days ago1.0When I entered the store, there was several staff members standing around waiting to assist customers, however when it came time to actually needing help- there was no one around or to be found. A maintenance man assured that if I went over to the Apple station that he would personally send someone over to assist us. On our way over we had run into an associate and we asked for help. He proceeded to inform us that he couldn’t help us because he worked for Samsung and we were looking for Apple. We continued over to the Apple station and we proceeded to wait for 25-30 without an acknowledgement. We ended up leaving and taking our business elsewhere. Very upsetting.
- DTDipak T5 days ago5.0Had a really good experience at this Best Buy. From the moment I walked in, I felt welcomed. The staff was polite, knowledgeable, and very helpful. They answered all my questions patiently and made sure I was satisfied. Will definitely come back again!
- CDChris DawsonJan 5, 20261.0JUST ORDER FROM AMAZON!!! Recommend my mother-inlaw get some airpods for my father-inlaw from here over amazon due to worrying about fakes on amazon. They did not work for him and she tried to return. They claimed the serial numbers didnt match up with their system. The "young manager" there was extremely rude and as useless as possible. Made them stand by a security gaurd like they stole something i guess hoping that demoralizing them would just make them leave. They have called corporate who was just as useless. Id recommend ordering from amazon, iv never had issues return from there.
- BBBreeJan 3, 20261.0Woman working "security" on 1/3/26 at 3pm was super rude. That is the only reason I will not return to this location. Do better and treat people like people instead of talking down to them.
- JPJoseph PowellDec 28, 20251.0Went in to try and get help with a sound bar my mother had ordered that had not been delivered and was listed as undelivered on their website. They accused her of being a thief to her face and refused to even look at the tracking information. The staff here are extremely unprofessional - expect to get insulted if you need any kind of post sale service.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy at 4251 Outer Loop, Louisville?
Best Buy at 4251 Outer Loop, Louisville is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer in-store pickup and curbside pickup services?
Best Buy offers both in-store pickup and curbside pickup services for your convenience.
Is the Best Buy store at 4251 Outer Loop wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get my electronics serviced or repaired at this Best Buy location?
Yes, this Best Buy location offers expert repair services including Geek Squad support.
What types of products can I find at Best Buy on Outer Loop?
You can shop for TVs, computers, cameras, appliances, home electronics, and more at this Best Buy store.
What payment methods are accepted at Best Buy?
Best Buy accepts debit cards and checks; cash payments are not required.
Is there a Geek Squad nearby for technical support?
Yes, the Geek Squad is located nearby, providing mobile phone sales and telecommunications services along with computer repair support.
Are there dining options close to Best Buy on Outer Loop?
Yes, nearby dining options include Penn Station East Coast Subs for sandwiches and Wendy's for fast food, convenient for a meal before or after shopping.
Where can I find other shopping options near Best Buy on Outer Loop?
Nearby shopping destinations include pOpshelf for discount retail items, Dollar Tree for party supplies, and Festival at Jefferson Court, a clothing and shopping center.
Is there a fitness center near Best Buy if I want to work out after shopping?
Yes, Crunch Fitness, a gym offering sports and boxing classes, is conveniently located nearby Best Buy.