Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
5,019 reviews
5 stars
2,694
4 stars
1,233
3 stars
489
2 stars
192
1 star
411
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and unresponsive employees.
Product Availability
Customers expressed frustration with product availability and order fulfillment, citing issues with incorrect orders and lack of stock.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers noted difficulties in finding assistance.
Return Policy
Several reviews criticized the return policy as being too strict and unaccommodating, leading to dissatisfaction among customers.
Staff Knowledge
While many customers appreciated the knowledgeable staff, there were instances where employees lacked information about products, leading to customer frustration.
- KGKenny Graham5 days ago5.0It sucks I didn't catch his name, but the young man was extremely helpful. He gave great recommendations and was very knowledgeable. Next time I go to best buy, I'm going to find that guy
- SRStephen RoseNov 13, 20255.0Geek was awesome. Repaired computer problem quickly. And sweet young phone saes person cleaned up my phone memory card.
- BCBentley CampbellNov 5, 20255.0Alton was amazing! super knowledgeable and helped us get the best bang for our buck. Noah was very patient and even took over at one point to help finish everything smoothly. He even walked our item out to the car and loaded it in. 10/10 service. Very satisfied.
- NWNicole WilliamsNov 3, 20251.0Came in to get a printer. Several employees walking around. Not one offered to speak or assist. Turned to leave and there's a group of 2 employees standing around talking and another group of 4 standing around laughing and talking. 2 of 4 saw me walk to the area and didn't try to help. Very disappointed
- RERhonda EichenbergerOct 31, 20255.0I purchased a Blink outdoor 4 video cam for home use today. No subscription required. Set up less than 30 minutes. Special thanks to Lola assisting me because she knew a lot about these products to help me pick what I needed. Very helpful, nice, and professional!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy on 5085 Shelbyville Rd in Louisville, KY?
Best Buy offers TVs, computers, appliances, cameras, home electronics, and more at their Louisville location.
What are the store hours for Best Buy at this location?
The Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy location offers same-day in-store pickup but does not offer curbside pickup.
Is there wheelchair accessible entrance at Best Buy on Shelbyville Rd?
Yes, this Best Buy location has a wheelchair accessible entrance.
Can I get service repairs done at this Best Buy?
Yes, the store provides service and repair support, including Geek Squad services.
What payment methods are accepted at Best Buy in Louisville?
Best Buy accepts debit cards and checks and does not require cash only payments.
Which nearby stores could I visit for furniture and appliances around Best Buy?
Nearby, you can visit Lovesac for furniture and appliances or Ballard Designs for home goods and furniture.
Are there any nearby sporting goods stores if I visit Best Buy?
Yes, Golf Galaxy is close by and offers sporting goods and bicycle equipment.
Where can I find mobile phone services near Best Buy at Shelbyville Rd?
Geek Squad and Verizon Wireless stores nearby offer mobile phone and telecommunications services.
What nearby attractions can I check out when visiting Best Buy in Louisville?
You might enjoy shopping at Frontgate Louisville Outlet Store or catching a game at Trinity High School Baseball Stadium, both close to Best Buy.