Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in London, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
596 reviews
5 stars
488
4 stars
40
3 stars
20
2 stars7
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Nikita, Gary, and Makenna.
Process Efficiency
Several reviews highlighted long wait times and slow processes, indicating a need for improvement in streamlining service.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with specific employees and issues with service quality.
Sales Focus
A few customers expressed concerns that the store's focus on sales overshadowed customer service, leading to feelings of being pressured.
- LHleroy e hamilton4 days ago5.0Everyone is outstanding especially Kristina.
- JJJazzy Jointz6 days ago5.0McKenna is the best representative I’ve personally interacted with and she really knows a lot and worked pretty easily through my situation and got it resolved
- KQKathy QuailJan 2, 20265.0I went in today to just ask a few questions about my contract. Norman is the man I spoke with and he is so professional and knowledgeable about what he does. He worked and got me the best and most inexpensive plan.
- BHBobby HollandDec 13, 20251.0Worst store ever. Walk in and there eager to help until they find out you just have a question about your service then they make you feel crazy and don’t really want to help. ALL ABOUT THE SALES NO CUSTOMER SERVICE AT ALL.
- SHSandra HarbachDec 5, 20251.0London store might be the worst I have ever visited, they do nothing but tell you one thing and do another!! I advise DO NOT GO THERE!! The salesman has to run to the manager for everything and then the Manager tells you what you want to hear and runs back to his back office. If I could have posted with 0 stars I would have!!!
Frequently Asked Questions About Verizon
What products and services does Victra Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours for the Verizon store at 1661 Highway 192, London, KY?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in London, KY offer in-store pickup?
Yes, the store offers in-store pickup for orders.
What payment options are accepted at Victra Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store on Highway 192?
Yes, the store provides free Wi-Fi for guests.
What brands of devices and accessories can I find at Victra?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Are there any nearby mobile phone stores to the Victra Verizon retailer in London, KY?
Yes, nearby mobile phone stores include another Verizon location and the AT&T Store, which can offer additional options and services.
What nearby dining options are available around the Verizon store on Highway 192?
Nearby dining places include Dunkin' for coffee and donuts, Baskin-Robbins for ice cream, Captain D's for seafood, and Krystal for burgers, making it convenient to grab a bite before or after your visit.
Are there any health and medical centers close to the Victra Verizon store?
Yes, nearby health-related places include Family Allergy & Asthma, Lake Cumberland Rheumatology, First Care Urgent Care, and CHI Saint Joseph Medical Group - Neurology.
Does the Verizon store in London, KY support device recycling?
Yes, the store offers recycling services for electronics.