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Verizon

4.5
(605 reviews)

Business Details

1661 Highway 192, London, KY
40741, United States
(859) 759-0365
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in London, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1661 Highway 192, London, KY
40741, United States

Hours

Reviews

4.5
605 reviews
5 stars
494
4 stars
40
3 stars
20
2 stars
7
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Nikita, Gary, and Kristina.

Sales Experience

Several reviews highlighted positive experiences with the sales process, noting that staff were informative and not overly pushy, although some customers felt pressured to purchase additional items.

Wait Times

Multiple reviews indicated long wait times for service, with some customers expressing frustration over the duration of the process.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about rude staff and poor service at times, particularly from certain employees.
  • BB
    Betty Boggs
    Feb 15, 2026
    5.0
    Kristina was so helpful .patient and understanding
  • TL
    Tyler Lowe
    Feb 2, 2026
    5.0
    Nikita was awesome! I had been at 3 other Verizon’s trying to get my phone number from a company account to my personal account. And she was the only one that could get the job done!
  • LH
    leroy e hamilton
    Jan 8, 2026
    5.0
    Everyone is outstanding especially Kristina.
  • JJ
    Jazzy Jointz
    Jan 6, 2026
    5.0
    McKenna is the best representative I’ve personally interacted with and she really knows a lot and worked pretty easily through my situation and got it resolved
  • KQ
    Kathy Quail
    Jan 2, 2026
    5.0
    I went in today to just ask a few questions about my contract. Norman is the man I spoke with and he is so professional and knowledgeable about what he does. He worked and got me the best and most inexpensive plan.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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