Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in London, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
576 reviews
5 stars
472
4 stars
38
3 stars
20
2 stars7
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their experiences.
Staff Performance
Several employees, particularly Nikita, Makenna, and Gary, received specific commendations for their exceptional service and support.
Mixed Experiences
While most reviews were positive, some customers reported negative interactions with certain staff members, leading to frustration.
Efficiency Issues
A few customers noted long wait times and slow processes, particularly regarding paperwork and phone setups.
Store Environment
The store was generally described as clean and organized, contributing to a pleasant shopping experience.
- TMTrisha Mascorro6 days ago5.0The gentleman that helped my mother today was very sweet. We think his name was Norman, I’m sorry if that isn’t it!!
- WHWhitney HendersonNov 17, 20255.0Rachel was really amazing for helping us today. Thank you.
- CJChristine JollyNov 13, 20255.0Patient and helpful customer service. Very much appreciated.
- DCDonna CreechNov 4, 20255.0Rachel, Emily, Norman, Gary and (Joe)...lol are all awesome! Best customer service hands down!
- JSJeanne SlusserOct 27, 20255.0Makenna was incredible in helping me with transferring for my number … it was a process but she was knowledgeable and made me feel at ease in getting my number back. (We transferred from spectrum to Verizon) She was so kind and helpful! So thankful for her and our experience. Thank you MaKenna!
Frequently Asked Questions About Verizon
What products and services does Victra Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours for the Verizon store at 1661 Highway 192, London, KY?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in London, KY offer in-store pickup?
Yes, the store offers in-store pickup for orders.
What payment options are accepted at Victra Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store on Highway 192?
Yes, the store provides free Wi-Fi for guests.
What brands of devices and accessories can I find at Victra?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Are there any nearby mobile phone stores to the Victra Verizon retailer in London, KY?
Yes, nearby mobile phone stores include another Verizon location and the AT&T Store, which can offer additional options and services.
What nearby dining options are available around the Verizon store on Highway 192?
Nearby dining places include Dunkin' for coffee and donuts, Baskin-Robbins for ice cream, Captain D's for seafood, and Krystal for burgers, making it convenient to grab a bite before or after your visit.
Are there any health and medical centers close to the Victra Verizon store?
Yes, nearby health-related places include Family Allergy & Asthma, Lake Cumberland Rheumatology, First Care Urgent Care, and CHI Saint Joseph Medical Group - Neurology.
Does the Verizon store in London, KY support device recycling?
Yes, the store offers recycling services for electronics.