Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Nicholasville Rd Mall location at 3695 Nicholasville Rd. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.8
227 reviews
5 stars
128
4 stars
29
3 stars
8
2 stars
11
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised individual representatives for their helpfulness and knowledge, many others reported poor service, long wait times, and unhelpful staff.
Store Experience
Several reviews highlighted issues with store organization, lack of greeting, and inadequate staffing, leading to frustrating experiences for customers.
Product Availability
Customers frequently noted a lack of inventory and stock issues, which contributed to dissatisfaction and the feeling that the store was not equipped to meet their needs.
Sales Practices
There were complaints about aggressive upselling tactics and confusion regarding pricing, leading to a perception of dishonesty in sales practices.
- JRJeff Rh3 days ago5.0We disconnected the account with Verizon and needed a final bill so t mobile could help us close the account completely. We tried other Verizon stores and called customer service but couldn't get help. Within 10 minutes at this store the representative helped us get everything we needed.
- AFAlma Ferrier4 days ago5.0Extremely friendly personnel. New lay out of the store is very open and inviting I have been several times to this location in the last month to activate several new lines. EVERYONE has been very knowledgeable and give you call back numbers and their name if you have any issues.
- KHKenneth Hoskins5 days ago5.0Stopped by the Verizon store to get help moving my pictures to my insurance replacement phone. The representative showed me a deal where I could get a free iPhone 17. He helped me set it all up and moved my photos to that one. It was a great experience over all.
- MFMike FranklinJan 4, 20265.0After many stops at several retailers we finally found the person who listened and took care of our needs and concerns. Henry at the Verizon store at 3695 Nicholasville Road was not only friendly but so helpful with helping us figure out our plans and payment schedules. We have been frustrated into thinking this wasn’t going to happen, but with the willing partner to help made it a pleasant experience. Thanks to Henry we are very pleased.
- ATAmanda TurnerDec 22, 20255.0HUGE shout out to Keion Wakefield! My husband and I stopped in for new phones for our kids for Christmas…5 days before Christmas. He spent more than 4 hours with us in the store helping us so that the new phones would be a surprise. There was a small hiccup with my daughter’s SIM and he even spent time on a FaceTime call with our son to help fix his sister’s phone. He covered us and helped us hide the secret. He went above and beyond for us- even with the store as busy as it was! He also helped us lower our bill by over $100! If you need help- ASK FOR KEION!!!!