Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Hamburg location at 1895 Vendor Way. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.6
333 reviews
5 stars
162
4 stars
53
3 stars
21
2 stars
12
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor and unprofessional service, with reports of rudeness and lack of assistance from staff.
Staff Attitude
Many reviews highlight a lack of engagement and interest from employees, with some customers feeling ignored or treated dismissively.
Wait Times
Customers frequently mentioned long wait times and understaffing, leading to frustration during their visits.
Mixed Experiences
While some customers praised specific employees for their helpfulness, overall experiences varied greatly, with many expressing dissatisfaction.
- RPRobert Prewitt3 days ago5.0We visited this store recently and Tyler helped us upgrade our phones. They also found a way to give us a great promotion while also letting us keep our old phones. Today Henry helped me to reestablish our autopay and made sure we were getting our autopay discount. They have been very helpful at this location.
- SSSierra SprankleDec 20, 20255.0Josh Bray at this location was helpful, friendly and patient with all of our needs. We have worked with him several times on our family account and he consistently been exceptional.
- ASAmy StillDec 9, 20251.0Waited 10 minutes had two in front of me and two being helped with no movement so I estimate my wait time would have been at least another 15-30 minutes
- TCTom CNov 30, 20255.0Great ppl, very helpful! Thanks for all the help setting up the new phone
- BMBeverly McElroyOct 25, 20251.0My son and I were in this store today (10/25) around 4:30 for assistance with my phone. We had terrible customer service. We have been Verizon customers since 1999 and I have never received such rude unprofessional service as I did today. I know the employee's name but will not mention it on this review, however I think you can narrow it down. I am definitely looking for another Verizon store for my business.