Best Buy

Reviews

• AA

  Andrew

  6 days ago
  1.0
  Recently purchased a pair of AirPods Pro 3 for curbside pickup at this location. Opened the box in the parking lot to find a used and damaged pair of AirPods Pro 2 belonging to an another person (their iCloud account email appeared when I attempted to connect). I immediately went inside, explained my situation, and tried to return them; however, they refused to accept them (insinuating I committed fraud) and advised me to contact Best Buy customer support. I called customer support and was told to send them by mail to a return center. I shipped them back as told and now they have been sent back to me. I don’t know how an old, used pair of AirPods ends up in sealed “new” box to be sold. Very frustrating disappointing experience.
• JG

  Justin Girdler

  Feb 16, 2026
  5.0
  Nabila helped me with my work computer set up and she was amazing to deal with. She was very knowledgeable and helped me weigh the options, while taking into consideration all my specific pet peeves about what set up I wanted. Whatever she is getting paid, she needs a raise!
• MM

  Melanie Murphy

  Feb 11, 2026
  1.0
  Best Buy on Nicholasville Road, Lexington, KY has very poor customer service. Many of the employees appear to be too busy talking with each other to interact appropriately with customers. They also did not answer questions accurately. The Geek Squad, on the other hand, was very professional and helpful.
• HB

  Huey Barrett

  Feb 7, 2026
  5.0
  Lyrik helped me check out and she helped me out with my questions and really nice
• SO

  Sara Otis

  Feb 6, 2026
  5.0
  Was very impressed with the geek squad customer service. I forgot to ask the name of the guy who was helping me fix my computer, but him and everyone who was working that day seem like they do a great job!