Best Buy

4.2
2719 reviews
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Business Details

1979 Pavilion WY, Lexington, KY
40509, United States
(859) 264-1073
https://stores.bestbuy.com/ky/lexington/1979-pavilion-wy-1477.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1979 Pavilion WY, Lexington, KY
40509, United States

Hours

Reviews

4.2
2,719 reviews
5 stars
1,535
4 stars
643
3 stars
272
2 stars
95
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor experiences with service and long wait times.

Product Availability

Several customers expressed frustration with product availability and pricing inconsistencies, particularly regarding sales and stock levels.

Store Cleanliness

The store is generally noted to be clean and well-organized, contributing positively to the shopping experience.

Tech Support

Geek Squad and tech support received positive remarks for their knowledge and assistance, although some customers had negative experiences with phone support.

Checkout Experience

Customers reported issues with the checkout process, including long waits and unhelpful staff during transactions.
  • TK
    the knubbles
    1 day ago
    5.0
    I got a head unit recommended and installed by CHRIS in the auto department. He listened to my wants and recommended the perfect one for me and my use case. I added a remote start at the last minute for the next day and he called later and told me he had a cancellation and could do it today. He ran into some install issues on the remote start because my key was incorrect, so he uninstalled and refunded me. But he was awesome and will recommend anyone to this best buy. Super pleased with the install and have told all my friends and family!
  • BP
    Bill Pickerill
    3 days ago
    1.0
    Purchased laptop and also purchased My Best Buy Plus and was told it is fully refundable if not used during the first year. That is a total LIE! Do Not believe a word their sales associates tell you!!
  • AJ
    Angela Jonczy
    Nov 17, 2025
    5.0
    Bought a new TV and was very happy with the whole experience. Our salesperson - Tait was patient, kind, and respectful with a couple of old tech-challenged people. He was very knowledgeable. Once we told him about our environment and what we wanted he lead us to the perfect TV and equipment. Once the install was completed there was mistake on the TV mount and it was not realized until install was completed. The manager - Isaac got involved and quickly got everything resolved. We will buy more from this store, Hamburg location.
  • GH
    Gregg Hicks
    Nov 16, 2025
    5.0
    Staff was great and answered all of my tv questions. They had a wide selection from Samsung, TCL, LG, Hisense, and many others.
  • TM
    Tonya McClure
    Nov 13, 2025
    5.0
    The staff is always helpful. Preferred Best Buy store if you are shopping in Lexington. We get most of our electronic here because we have Best Buy Total they cover any issues. Wide variety of eletronics.electronics. Pricing varies but they do have good deals for Best Buy members.
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Frequently Asked Questions About Best Buy

What products can I find at Best Buy in Lexington, KY?

You can shop TVs, computers, appliances, and more at Best Buy in Lexington, KY, with expert advice and Geek Squad support.

What are the store hours for Best Buy at 1979 Pavilion WY?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.