Apple Fritz Farm

Reviews

• WS

  walex solution

  5 days ago
  1.0
  for all customers apple After years of dealing with your company, I feel compelled to express my deep dissatisfaction with the customer service experience at your store in Lexington, Kentucky. Unfortunately, a significant portion of your staff—at least 60%—are simply unfit for customer service roles. Here are the main issues I have consistently faced: • Arrogant attitude: Many employees act as if they are above the customers, rather than service providers. • Slow service: When a purchased device has a defect and needs replacement, the process is unnecessarily slow and frustrating. • Unhelpful questions: Staff often ask irrelevant or “stupid” questions that waste the customer’s time instead of solving the problem. • Security presence: The store feels more like it is protecting employees from customers rather than protecting the products, which creates a hostile environment. • Poor management: The customer service managers are even worse than the staff, showing no leadership or accountability. This combination of arrogance, inefficiency, and incompetence makes Apple the worst company I have ever dealt with in terms of customer service in my city. Sadly, there are no alternative centers here, which forces customers to endure this poor treatment. This will be the last time I deal with Apple. If I were in charge, I would ensure every employee received proper training in the art of customer service before being allowed to interact with customers.
• SS

  Steps Bythe #'s

  Oct 24, 2025
  1.0
  Registered online for "Take better pictures" session. At the session Lexington police officers sat one on each side of me. I felt as if I was being treated like a potential criminal. Furthermore I believe that the LPD searched my MacBook Pro over the wifi without my permission. Apple sells products with emphasis on security. If my privacy is vulnerable in an Apple Store why should I buy their products. Shame on Apple
• MK

  Mbala Kasongo

  Oct 13, 2025
  1.0
  Mason sent me to another store to get my equipment change. I drove to Paris it to Lex ky for an easy fix. Thanks a lot, you guys blow.
• MM

  muna Mahamoud

  Oct 13, 2025
  2.0
  Need to work on customer service
• UN

  Unknown Namus

  Oct 1, 2025
  1.0
  So...this store has been a top spot for all my daughters, my wife, grandchildren and friends. I on the other hand have been a loyal Android bot for a very long time. My bad. I have recently had so many problems with security and spam calls that I decided to make the jump to light speed with iPhones "To infinity and beyond". I went to my carriers local store and all they wanted to do was sell me an iPhone, no questions answered, no iPhone care, just here's you a phone. No Thanks. So I made the 80 mile trip to this store to get what I wanted with a better insight of what I was buying for $900. This started off bad from the get go because the greeter/ take your name guy was only wanting my name and said wait in line, it's gonna be about 45 minutes. Really? There was 12 people ahead of me, I'm almost 60 yr old, a disabled Veteran and some chairs would be nice for us in line instead of all of them crammed under a table at the back of the store....so I asked if there was a chair and was told they were only for the customers buying phones. Strike 2. Idiot me was ready to go back home. So I decided to visit a neighboring store, I guess the thought that the old guy might spend his money elsewhere kicked in and I was called up. The same old routine was here that was happening at my carriers store, what phone do you want, what color, here ya go, now gimme some money. I could not ask questions due to the girl talking to everybody else instead of answering my questions and listening to me, guess she thought she would sell 5 or 6 phones at one time. So...after several more blunders on her part and totally screwing up my idea of buying an iPhone, I left this store full of thoughtless kids who think a dollar is worth more than a customer forever, Strike 3. This was a horrible experience for my first iPhone and it will be the last. I drove back home without that $900 phone, I won't ever go back to that store unless this issue of "screw the customer I need to sell some phones" is fixed. This was totally opposite of my first experience and was an eye opener of how this newer generation thinks business should be done. Where was the leadership in this store, where was the totally devoted to this customer attitude. Well....it sure wasn't here. This store needs a manager and teamleaders that make sure EVERY customer leaves this store with a new phone or purchase that they came for. 3 tables were totally empty, no customers at all at those tables so why was I struggling to keep my sales persons attention? I really don't care if I have a phone or not, my home phone has served me quite well for many years.

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