Apple Fritz Farm

Reviews

• NE

  Nichole Eldridge

  6 days ago
  5.0
  Could not have had better customer service. From walking into the Apple Store to apple support on the phone, everyone was very friendly and helpful. Lucas in the store was very kind and knowledgeable. All my customer support members were American, spoke English and made it very easy to talk to, understand, and resolve issues. Even got a follow up call the next day to check in and made sure the issue was resolved. VERY impressed. Thank you Apple!
• MS

  malik Shahin

  Mar 2, 2026
  5.0
  cool
• CW

  Christopher Walls

  Feb 18, 2026
  1.0
  After purchasing 26 iPads for business, they refuse to assist with business support because the devices weren’t purchased directly through them. Their attitude seemed to be that of indifference and a genuine lack of helpfulness . Brand new devices still under AppleCare but they won’t help.
• CM

  Cassandra Miller

  Feb 8, 2026
  5.0
  Went today to see what was wrong with my iPhone 16 plus no appointment was seated at a booth immediately workers were very helpful they did some tests and told me they were going to change the screen first then go from there and see if that fixed the issue my screen wouldn’t turn on and wasn’t sure why. They told me my phone would be ready at 2:25 I got there at 12. Wasn’t too long of a wait given I had no appointment and there was plenty of other customers. Had a warranty so I didn’t have to pay a dime!
• SB

  Sean Barrett

  Feb 7, 2026
  1.0
  Long wait times for simple repairs. Dropped phone off at noon for a battery replacement and was informed it would be done at 3PM same day. Arrived at 3:10PM to pick up, and was directed to wait in the holding area. 30 minutes elapse, no update. I asked an employee for a status update, informed it would be 2 minutes. 20 minutes later my phone is done, but the employee says something is wrong with my cellular antenna and that additional parts would need to be ordered and another return would be warranted. Zero communication. Long wait times. Too many employees just standing around. In addition to this, I didn’t understand what the employee was saying about the diagnostic and she didn’t seem too enthused to inform me of the issue. Do not recommend Fritz Farm Apple location.