Verizon

3.2
299 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Glasgow for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Location

Verizon
241 S L Rogers Wells Blvd, Glasgow, KY
42141, United States

Hours

Reviews

3.3
246 reviews
5 stars
101
4 stars
31
3 stars
25
2 stars
20
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some employees provided excellent service and were described as friendly and helpful, many customers reported rude behavior and a lack of assistance, leading to frustration.

Wait Times

Numerous reviews highlighted excessively long wait times, with customers often waiting hours for service, which contributed to a negative experience.

Transition Issues

Customers expressed dissatisfaction with the transition from Bluegrass Cellular to Verizon, citing confusion, billing problems, and a decline in service quality.

Staff Knowledge

Although some staff members were praised for their knowledge and helpfulness, others were criticized for being overwhelmed and lacking effective communication skills.
  • LQ
    Leslie Qualls
    Dec 4, 2025
    5.0
    Sheldon and Rick were amazing! They both had excellent customer service and Sheldon went above and beyond to fix my issue with my new phone!
  • AB
    April Branham
    Dec 2, 2025
    5.0
    I got 3 new phones in my name and had them for about 2 weeks and they got shut off, went to Verizon and they called the office or somewhere and they said they shut them off because of identity and they kept telling them that the person that is over the acct was there what did I have to do to prove my identity and they kept saying " im sorry I cant tell you that," im like its my acct why cant you tell me ,so long story short, im stuck with over $3000 worth of new phones that are locked now, that i cant use and I have to pay for ... being Mad As Heck is an understatement.
  • JH
    John Holman
    Nov 9, 2025
    5.0
    It was good
  • AD
    Ali Dozier
    Oct 22, 2025
    5.0
    Gibson helped us today and has always been so kind and helpful. We've been with Verizon for several years and he has always been one of the most diligent techs up there. Highly recommend asking for his help if you ever find yourself needing it
  • TF
    Things That Are Fast
    Oct 21, 2025
    1.0
    This network runs just as terrible as Cricket.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Glasgow, KY?

The Verizon store in Glasgow is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Which 5G smartphones are available at the Verizon store in Glasgow?

The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.